Central Services CSR

About the role

This is a remote position but must be based in the Chicagoland area. Gerber Collision & Glass has been WOWing customers with collision repair services for over 80 years.

Responsibilities

• Deliver a “WOW every customer” experience and strive to “Be the Best”
• Maintain a positive attitude and strong work ethic
• Exercise attention to detail in all interactions
• Collaborate effectively in a team environment
• Communicate clearly and professionally with good phone etiquette and judgment
• Understand, support, and follow company policies and procedures
• Pursue goals with the intent and desire to improve customer service

Requirements

• Experience in a high‑volume inbound and outbound customer service call center with computer input during calls
• Ability to multi‑task in a fast‑paced environment
• High School Diploma or GED required
• Excellent communication skills — oral, verbal, written, and listening
• Excellent attendance and punctuality
• Ability to adapt to an ever‑changing, growing business environment
• Bi‑lingual speaking skills a plus

Skills

• Strong computer skills: Excel, web‑based applications, Google Maps
• Typing speed of 40 wpm

Benefits

• Competitive pay plans
• Medical, Prescription Drug, Dental & Vision Insurance effective day one
• 401(k) Retirement Plan with company match
• Employer‑paid Short‑Term Disability & Life Insurance
• Paid Vacation & Holidays (6 paid holidays annually)
• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week
• Continuing Education Opportunities
• Additional Voluntary Life Insurance
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Pay

$17.50 per hour

Schedule

Remote position; candidate must be based in the Chicagoland area.