Central Services Assistant

About the role

Looking for a company who values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Central Services Assistant located in Fond du Lac, WI.

Responsibilities

• Work with a team of talented receptionists who showcase strong customer service skills while providing phone coverage for all Ahern offices.
• Process and distribute mail and UPS for Fond du Lac offices.
• Multitask between calls on various projects, including general mailings; downloading, printing, and scanning large-format plans; printing and distributing project status reports; and filing.
• Identify ways to make the department run more efficiently and strive to become an instrumental team member.
• Work alongside customers and members at all levels of the organization by providing top‑notch customer service.
• Be challenged to excel beyond expectations in a team‑oriented environment.

Requirements

• One to three years of administrative work experience preferred.
• Proficiency in Microsoft Office and technical inclination to learn industry‑specific software essential.
• Ability to thrive in a fast‑paced, deadline‑driven work environment.
• Commitment to providing exceptional customer service, strong written and verbal communication skills, and ability to execute tasks with great attention to detail.

Benefits

• Top‑tier benefits: 401(k) match and health benefits rank in the top 20% nationwide.
• Incentives: a significant portion of profits shared with employees through bonus programs.
• Generous PTO with opportunity to buy additional time off.
• Paid parental leave: maternity and paternity leave supporting you at every life stage.
• Mental health resources: free, full‑service mental health care for you and your family.
• Wellness programs: access to on‑site fitness centers, personal development funds, and more.
• Professional growth: education assistance, training programs, and development opportunities to advance your career.
• Stability of a company that has been an industry leader since 1880, pride in doing meaningful work, and support from a team dedicated to your success.