Central Service Dispatcher

About the role

As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.

Responsibilities

• Assist Central Service Manager in coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
• Create and monitor road mechanic's schedules
• Create and monitor receipt and maintenance schedules for company equipment
• Review daily and weekly driver logs in accordance with company and DOT standards
• Perform daily truck inspections in accordance with company and DOT standards
• Work closely with other store locations in order to assist them in meeting their customer's equipment needs
• Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
• Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
• Provide adequate feedback to the Region or District PC's regarding the timely delivery and receipt of equipment
• Follow Standard Operating Procedures

Qualifications

• High School Education
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations
• Customer Service & Dispatch training a plus
• At least two years prior knowledge of the applications of various construction/industrial equipment
• Working knowledge of the delivery area
• Able to effectively communicate
• Lift, bend, stoop, squat, reach, crouch and kneel
• Sit or stand for long periods of time

Pay

$64,750.00 - 89,030.70

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Schedule

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day