Central Scheduling Representative (Virtual Check In/Out)

Job Duties

• Schedule patient appointments and register patients across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
• Cook up orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
• Afford regulatory and compliance requirements following local payor coverage determinations.
• Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests.
• Maintain qualitative and quantitative individual and team performance targets.

Minimum Qualifications

• 1 year Previous related experience required.
• Accuracy and Attention to Detail.
• Analytical Thinking.
• Calendaring Knowledge.
• Customer Interaction Knowledge.
• Decision Making and Critical Thinking.
• Effective Communications.
• Information Capture Knowledge.
• Leadership Ability.
• Listening Knowledge.
• Relationship Management Ability.
• Teamwork Understanding.

Additional Qualifications

• Proficient in the use of computers.
• Type 35 wpm.
• Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
• Bilingual skills a plus.