Central Scheduler

Laredo Physicians Group (LPG) providers take pride in delivering high-quality care for our community. Our offices offer primary care and various specialty services. LPG is committed to providing superior quality healthcare services while demonstrating professionalism and service excellence to ensure a great patient experience. Our physicians are well experienced, with diverse backgrounds, and share a passion for serving the healthcare needs of families. LPG is affiliated with Doctors Hospital of Laredo, whose care network encompasses two freestanding emergency rooms and an outpatient clinic with ancillary and surgical services.

Responsibilities

• Accurately perform the pre-access functions required to schedule patients, including scheduling outpatient diagnostic procedures and completing the pre-registration and insurance verification processes.
• Demonstrate Service Excellence consistently.
• Accurately schedule patients in accordance with guidelines in the scheduling application for assigned outpatient procedures and in accordance with ancillary department specifications, including but not limited to adding and deleting procedures and rescheduling appointments.
• Guide the physician, physician office staff, and/or the patient through the scheduling process.
• Confirm appointments by contacting physicians and/or patients as needed.
• Obtain insurance information to expedite the verification/authorization/pre-certification process.
• Enter complete and accurate data into the computer with emphasis on correct date, codes, and spelling.
• Thoroughly complete the outpatient verification process to ensure the accuracy of insurance information and that authorization requirements have been met for all scheduled patients prior to receiving services.
• Review previous account history and consult with Supervisor when considering possible delay of services during Pre-Access processes.
• Perform other duties as assigned.

Requirements

• High School Graduate/GED required.
• Minimum one year of experience working in a healthcare environment.
• Experience in data entry, customer service, collections, and medical terminology preferred.
• Possess an understanding of third-party requirements and healthcare billing.
• Knowledge of regulations and HIPAA privacy standards is strongly preferred.
• Proficiency in medical terminology and health insurance navigation.
• Computer proficiency to include word processing and patient accounting systems.
• Strong verbal and written communication skills.
• Service-oriented and customer-centric.
• Excellent organization skills and attention to detail.

Benefits

• Retention Bonus Program (if offered).
• Loan Forgiveness Program (if offered).
• Challenging and rewarding work environment.
• Competitive compensation and generous paid time off.
• Excellent medical, dental, vision, and prescription drug plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Tuition savings to continue your education with Chamberlain University.
• Career development opportunities within UHS and its 300+ subsidiaries.
• Pet Insurance.

More information is available on our Benefits Guest Website.