Central Registration/PER (Float Pool)

This position will start remotely. As the role develops, there may be a future requirement to work on-site, so candidates should be open to this potential change. Travel to Boston, Brookline, and Jamaica Plain is required for the traditional PER Float role (all locations are accessible by public transportation). This role is eligible for a $2,000 sign-on bonus (not eligible for internal candidates, temps, or former BCH employees who worked here in the past 12 months). Terms and taxes apply.

Schedule

This position is 40 hours per week, Monday – Friday. Employees may select a consistent 8.5-hour shift between 7:00am – 7:00pm. If the position transitions to a traditional PER Float role, schedule flexibility will be required to support onsite shifts between 7:00am – 7:00pm, based on department needs.

About the Role

The Central Registration/Float Pool is a great opportunity for recent college graduates or career changers to learn about different medical specialties and departments at our Harvard teaching pediatric hospital in an administrative and customer service capacity. After successful completion of training, the Patient Experience Representative (PER)/Patient Access Float will work in Central Registration, with the potential to move into ambulatory clinic areas, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.

Responsibilities

• Support Patient Registration across BCH.
• Clean up registration errors via ongoing work queue management, including missed or outdated information (birthdate, address, part of a name, etc.).
• Telephone outreach to patients and patient families.
• Confirm demographics and add/update insurance information.

If transitioning to the traditional PER Float Role, responsibilities may also include:

• Customer Service:
  • Demonstrate positive and effective customer service that supports departmental and hospital operations, patients, and families.
  • Respond to routine inquiries about hospital protocol, policies, and procedures.
  • Greet, screen, and direct patients, families, and visitors.
  • Rotate in departments with call centers as required.
• Patient Registration/Admissions/Discharge:
  • Collect height, weight, and temperature and answer questionnaires in EMR.
  • Prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.
  • Record and process patient demographics, insurance/payment, and referral information for all patient encounters.
  • Collect all necessary clinical documentation and information.
  • Transcribe code and patient treatment information into a billing system.
  • Collect, record, and secure co-payments made by patients and families, reconcile payments, and prepare deposits.
  • Obtain required authorizations, referrals, and verifications of insurance to compile patient and staff schedules.
• Scheduling:
  • Schedule patient encounters and procedures to coordinate with and across providers, departments, and institutions.
  • Monitor daily schedule and coordinate flow to optimize resource utilization and patient experience.
  • Communicate with clinicians and/or supervisors and route patients/visitors to maintain efficient patient/visitor flow.
• Administration:
  • Answer, screen, and route telephone calls.
  • Record and forward messages and triage calls for urgent information or assistance within scope of knowledge and authority.
  • Schedule meetings, programs, and events.
  • Maintain calendars for physicians/supervisors.

Requirements

• High-school or GED diploma required.
• Epic and customer service experience preferred.

Pay

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Benefits

• Flexible schedules.
• Affordable health, vision, and dental insurance.
• Child care and student loan subsidies.
• Generous levels of time off.
• 403(b) Retirement Savings plan.
• Pension.
• Tuition and certain License and Certification Reimbursement.
• Cell phone plan discounts.
• Discounted rates on T-passes.