Central Operations Team Lead-Title

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., is looking for a Central Operations Team Lead-Title to assist the Central Operations Manager in leading their team to provide excellent customer service, ensure proper company culture, and achieve company objectives.

Responsibilities

• Assist in training and onboarding new teammates
• Ensure each teammate provides excellent customer service
• Monitor pipeline, including turn times, file escalations, and rush files
• Be involved in the growth and development of teammates through development and succession planning
• Monitor teammate performance to ensure quality and compliance with relevant procedures
• Continually evaluate processes to drive efficiencies
• Assist with questions and/or issues directed to the team from all customers
• Assist with file production as needed
• Conduct business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to travel overnight

Qualifications

• Bachelor’s degree or equivalent
• Five + years of escrow/title agency experience
• Must have a vehicle and valid driver’s license
• Proficiency with MS Office and email

Preferred Qualifications

• Strong communication skills
• Ability to multi-task and attention to detail

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits