Central Market (Southlake) Curbside Shopper- Part time

Job Summary

As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non‑Perishable eCommerce merchandise areas are clean and free of debris.

Responsibilities

• Packages, transports, and loads groceries and merchandise from the store to the Customer’s vehicle.
• Assists in selecting, sorting, and unloading merchandise from baskets or totes into refrigeration, frozen, or dry‑storage holding areas, and returns products to their proper location.
• Provides excellent customer service by answering product‑related questions, locating products, and helping customers as needed.
• Minimizes shrink through careful handling of product.
• Achieves productivity standards.
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.
• Uses a digital tool to select items necessary to complete orders, pack and put away customer orders in the staging area, and retrieve orders for customers.
• Gathers baskets and picks up trash inside and outside the eStore as needed.
• Maintains and stocks bag areas.
• Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks.
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection.
• Maintains standards for safety and sanitation.

Qualifications

Age Requirement: 18+

• Excellent customer service skills (required).
• Basic communication skills (required).
• Ability to prioritize and handle cross‑functional tasks (required).
• Ability to work a flexible schedule (required).
• Ability to use material‑handling equipment and maintain a license (required).
• High school diploma or GED (or equivalent) (required).
• Physical ability to lift 55 lb and manage loads in excess of 55 lb.

Physical Demands & Working Conditions

The role is performed in a fast‑paced environment that requires detailed work and precision, with frequent interaction with customers.

• Constantly reach at waist, grasp; frequently stand, walk, reach at shoulders, reach at knees, push/pull with arms.
• Occasionally exposed to cold conditions, wet conditions, and loud noises.
• Occasionally reach overhead, reach floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs or ladders, pivot, twist, pinch, and perform fine motor movements.
• Demonstrated ability to lift 55 lb and manage loads exceeding 55 lb; must not lift beyond personal safe‑lifting limit.
• Work schedule is flexible based on business needs.