Central Market (Houston) Curbside Shopper - Part time

About the Role

As a Customer Service Representative, you will select eCommerce online orders and package them following Standard Operating Procedures (SOPs). You will maintain clean and debris-free Perishable and Non-Perishable eCommerce merchandise areas.

Responsibilities

• Package, transport, and load groceries and merchandise from the store to the customer’s vehicle.
• Assist in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and return products to their proper location.
• Provide excellent customer service by answering product-related questions, locating products, and assisting customers as needed.
• Minimize shrink through careful handling of product.
• Achieve productivity standards.
• Comply with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.
• Use a digital tool to select items, pack and stage customer orders, and retrieve orders for customers.
• Gather baskets and pick up trash inside and outside the eStore as needed.
• Maintain and stock bag areas.
• Organize, clean, and prepare prep areas, wareroom, and sales floor for incoming trucks.
• Load, unload, and move heavy, bulky products to support eCommerce order selection.
• Maintain standards for safety and sanitation.

Duties may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years or older.
• High school diploma or GED (or equivalent).
• Excellent customer service skills.
• Basic communication skills.
• Ability to prioritize and handle cross-functional tasks.
• Ability to work a flexible schedule.
• Ability to use material-handling equipment and maintain licensure.

Physical Demands & Working Conditions

• Perform in a fast-paced work environment requiring detailed work and precision.
• Work with customers and stay attentive to their needs.
• Work a flexible schedule based on business needs.
• Constantly (5.5+ hours per 8-hour day): reach at waist, grasp.
• Frequently (2.5–5.5 hours per 8-hour day): stand, walk, reach at shoulders, reach at knees, push/pull with arms.
• Occasionally (0–2.5 hours per 8-hour day): exposure to cold, wet, or loud conditions; reach overhead or at floor; bend, stoop, squat, crouch, kneel, crawl, climb stairs/ladders, pivot, twist, pinch, perform fine motor movements.
• Ability to lift 55 lbs and manage in excess of 55 lbs (with assistance or by breaking down items).

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.