Central Market (Austin Westgate) Parking Lot Attendant - Part time

About the Role

The Service Rep - Parking Lot Attendant [PLA] provides customer service through packaging and carrying out purchases for customers and supports all aspects of customer service. This role works well under immediate supervision and follows detailed verbal and written instructions. Basic skills in procedures, techniques, materials, and/or equipment appropriate to the area are required.

Responsibilities

• Packages customer purchases in the correct and efficient manner
• Assists customers in carrying out their purchases
• Assists customers with product questions
• Engages customers in discussions about taste profiles, complimentary items/side dishes, and suggested preparation techniques
• May return merchandise to shelves
• Provides fast, efficient, friendly service with a smile
• Directs CSAs in the parking lot
• Keeps baskets off the lot by nesting them in corals and bringing them to the front
• Ensures ample baskets are available at all entrances
• Assists customers in unloading merchandise to their vehicle and carry-outs
• Ensures Sani-Wipes are available for customers to use
• Communicates parking lot issues to the Service Manager and Director
• Ensures Kids Carts, Electric Carts, and Infant seats are clean and sanitary
• Ensures Electric Carts are charged and in working condition
• Provides water
• Walks the parking lot to search for abandoned shopping carts
• Involves others when necessary to address customer needs

Qualifications

• Typically requires 0-2 years of experience
• No prior experience or training required

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Speak clearly and concisely
• Adapt to shifting or competing priorities
• Stay focused despite interruptions
• Remain calm and reasonable in intense or stressful situations
• Follow accepted guidelines, rules, and procedures
• Good customer service skills
• Good communication and interpersonal skills

Physical Demands

• Lift and carry moderately heavy loads
• Bend, kneel, reach, squat, push, and pull
• Maintain a high level of productivity and efficiency standards
• Standing for a maximum of 3 hours

Last revised: 12/1/2008