Central Intake Specialist

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Responsibilities

• Be the First Responder: Catch new referrals coming in via phone, fax, and computer—you're the gatekeeper to great care!
• Data Entry Ninja: Enter patient demographics and referral information into our system with speed and accuracy.
• Insurance Detective: Work with our Billing department to crack the code on insurance coverage and get patients the support they need.
• Care Coordination Guru: Help orchestrate smooth patient care transitions and keep the home care journey running seamlessly.
• Communication Champion: Connect with physicians, nurses, case managers, and the public—you're the bridge that makes everything work together.

Qualifications

• Education: High school diploma or GED required.
• Experience: Minimum two (2) years of intake, customer service, or billing experience; Home Health Care intake or billing experience is a plus.
• College-level coursework in business preferred.
• Skills & Knowledge:
  • General knowledge of medical coding and medical terminology.
  • Advanced computer skills with strong keyboard proficiency.
  • Proficiency in Microsoft Office; Epic experience is a bonus.
  • Proven ability to analyze and improve intake procedures.
• Personal Qualities:
  • Exceptional interpersonal and organizational skills.
  • Natural leadership abilities.
  • Professional and courteous demeanor with all internal and external customers.
  • Strong attention to detail and commitment to accuracy.