Central Intake Admissions Specialist

Primary Duties and Responsibilities

• Retrieve and respond to referrals from referral platforms and referral sources in a timely manner.
• Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation.
• Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes.
• Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders.
• Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership.
• Complete or coordinate completion of patient assessments for potential admissions.
• Collaborate with community leadership regarding referrals requiring additional review or consideration.
• Obtain prior authorizations and verify payer requirements for admissions as appropriate.
• Ensure long-term care admission workflows are followed in accordance with organizational standards.
• Obtain or complete required pre-admission documentation, including PASRR and other regulatory requirements.
• Complete sex offender screenings and other required admission reviews.
• Maintain waitlists and communicate admission status updates as appropriate.
• Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system.
• Monitor referral response times and facilitate timely communication between referral sources and communities.
• Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams.
• Cook up admission notifications and communications with appropriate departments.
• Verify and update demographic and insurance information as needed.
• Generate admission agreements and ensure completion within established timelines.
• Complete required reports, trackers, and documentation related to admissions and referral management.
• Support new business follow-up efforts through virtual outreach and communication platforms.
• Analyze referral activity, conversion trends, payer mix, and census-related data to identify opportunities for improvement.
• Utilize CRM systems and reporting tools to monitor referral activity and support census development initiatives.
• Participate in departmental meetings, training programs, and process improvement initiatives.

Experience & Qualifications

• A high school diploma or GED is required.
• An associate's or bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or a related field is preferred.
• Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software is preferred.
• Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance is required.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams is required.
• Three to five years of experience in a skilled nursing facility is required, with experience in multi-site/central intake being preferred.

Skills & Characteristics

• The ability to establish and maintain positive working relationships with referral partners, residents, families, healthcare professionals, and internal team members is required.
• Strong verbal, written, and interpersonal communication skills are essential.
• Demonstrated customer service skills with a commitment to responsiveness and follow-through are necessary.
• Strong organizational skills and attention to detail are required.
• The ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment is crucial.
• The ability to analyze information and make sound decisions regarding referral and admission opportunities is important.
• Accurate data entry and documentation skills are required.
• Skilled in conflict resolution, critical thinking, and problem-solving is necessary.
• The ability to be flexible and adaptable to changing priorities and organizational needs is important.
• The ability to recognize and uphold the autonomy, dignity, and rights of all elders and residents is required.
• The ability to communicate a sense of caring, concern, respect, and dignity in all interactions is essential.

Work Environment

• A typical office environment with minimal exposure to excessive noise or adverse environmental issues is required.
• Flexibility for remote work according to organizational policies is preferred.
• Occasional travel for meetings, industry conferences, and partnerships is required.
• The ability to meet the following physical requirements, with or without reasonable accommodation:
• Occasionally lift and move objects weighing up to 10 pounds.

BENEFITS

• Health & Wellness: Medical Insurance with free virtual doctor visits, Vision & Dental Insurance, Pet Insurance, Life Insurance, Employee Assistance Program (EAP).
• Financial Security: 401(k) Retirement Savings Plan with company match, Paid Time Off (PTO), Paid Holidays, Access to DailyPay, Tuition Reimbursement up to $5,250 per year for ANY field of study, Employee-Sponsored Crisis Fund available for those facing unforeseen challenges, Legal & Identity Theft Protection.
• Growth & Development: University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts, Multiple Partner Discounts available for various products and services through Access Perks, Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work.

Why work for Otterbein SeniorLife?

• For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.
• We are a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.
• Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.
• We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.