Central Access Navigator (Admissions Intake Coordinator)

Central Access Navigator SCADD | Norwich, CT Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut, recognized as a Top Workplace, a Top Tier organization, and a Recovery Friendly Workplace. About the Role As a Central Access Navigator, you’re the first point of contact for people reaching out for help. Working as part of our Central Access Team, you’ll manage referrals and bed availability across SCADD programs, making sure every person is properly screened and connected to the right level of care. This is a non-exempt position reporting to the Chief Operating Officer. What You’ll Do Field referrals from all sources, including calls, emails, website and social media inquiries, and direct each one appropriately using SCADD protocols Complete brief screenings covering ASAM criteria, substance use and/or mental health concerns, and any medical considerations Verify insurance, identify payment resources, and assess benefit eligibility before admission Secure and document required payor authorizations in the electronic medical record Coordinate and track admissions to maximize bed capacity across programs Consult with SCADD medical and clinical staff on complex referrals Respond to crisis calls with urgency and care Arrange transportation when needed Build and maintain relationships with referral sources Compile referral, occupancy, and daily census data for DMHAS and the Administration Office Attend program team meetings and help orient new employees What You’ll Need A degree in a human services field, or equivalent experience (preferred) Excellent verbal and written communication skills, with a warm, patient, and empathetic approach Strong organization, time management, and the ability to prioritize in a fast-paced setting Proficiency with Microsoft Office and comfort learning new software Sound judgment when handling urgent or sensitive situations A belief in recovery and a commitment to diversity, equity and inclusion What We Offer Competitive pay and comprehensive benefits Multiple Medical Plans to fit your needs and budget Dental & Vision Insurance 403(b) Retirement Plan with 10% employer match at 1 year Vacation and Sick accruals 11 paid Holidays 40 hours of paid Education/Training annually Paid Licensure Reimbursement Why SCADD? This is work that matters. Every call you answer could be the moment someone decides to get help, and you’ll be the one who makes sure they get it. You’ll join a mission-driven team that has been recognized as a Top Workplace and a State of Connecticut Recovery Friendly Workplace. Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut. We believe in second chances and the power of recovery — and our nursing leadership is at the heart of delivering safe, compassionate care that makes that possible every day. When you join SCADD, you join a team that shows up with hope, connection, and purpose. Ready to make a difference? Apply today at careers.scadd.org SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.