Center Support Assistant

Responsibilities

• Deliver facility related customer support to 100+ sites via help desk, email and phone.
• Respond to inquiries, concerns and requests about facility issues in a prompt and professional manner.
• Gather information and determine the issue by evaluating and analyzing symptoms.
• Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.
• Identify and escalate priority issues per center’s needs.
• Accurately process and record calls; maintain accurate and thorough records in database.
• Follow up with centers to verify issues have been resolved. Correct any open issues.
• Proactively provide solutions to streamline and upgrade the problem resolution process.
• Pack and ship materials from corporate office to centers.
• Assist with managing bus fleet tracking and maintenance.

Requirements

• Minimum of one year of multi-site help desk or call center experience.
• Working knowledge of basic HVAC, electrical, plumbing, and other facility-related issues.
• Computer proficiency, including with online ticketing systems and Microsoft Office Suite.
• Relevant industry experience a plus.

Competencies

• Strong customer focus with superior customer service skills.
• Ability to listen and troubleshoot effectively.
• Excellent verbal and written communication skills.
• Ability to interact effectively with employees at all levels of the organization.
• Ability to work with partners and dispatch vendors.
• Ability to learn and take initiative to solve problems in a fast-paced environment.

Benefits

• Compensation: Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations.
• Discounted childcare
• Same day pay available
• Referral bonus
• Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC.
• Choices afford you control over how you’d like to receive your healthcare, and how much you want to pay for it.
• Affordable Blue Cross Blue Shield plans
• Company-paid life insurance
• 401K retirement plan
• Employee wellness program

About The Sunshine House

• For 50 years, The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old.
• We operate more than 100 schools across 7 states, helping children build a solid educational and social foundation while having fun.

Contact

• The Sunshine House, 601 East McBee Ave., Greenville, SC 29601