Center Supervisor

About the role

This position is responsible for supervising the day-to-day plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.

Responsibilities

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities.
• Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
• May be required to perform tasks in work areas.
• Advise management of employee relation issues or escalated donor issues.
• Facilitate donor movement throughout the center minimizing wait time and processing.
• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.
• Monitor time card reporting procedures, attendance, and utilization of overtime.
• Conduct error investigations and develop recommendations for process improvement.
• Participate with management in conducting performance appraisals, providing performance feedback.
• Document verbal and written coaching level corrective actions as needed.
• Aid in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
• May assist with the recruitment and selection of center operation staff.
• Adhere to and promote compliance to company policies and procedures.
• Assist in the development and implementation of marketing initiatives to increase donor retention.
• Accurately record donor data in the electronic donor information management system as outlined in the SOPs.
• Understand policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain a clean, efficient work environment, and ensure sufficient operating supplies and forms are available.
• Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Conduct routine internal procedures and documentation audits.
• Promote safety in all actions.
• Maintain confidentiality of personnel, donor, and center information.
• Will be cross-trained in all technical areas and other functions to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Qualifications

• Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
• Education: High school diploma or equivalency required. Bachelor’s Degree or equivalent combination of education and professional work experience preferred.

Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

Pay

The expected base pay for this position at hiring is $23.46/hour - $25.61/hour.

Schedule

Fast paced environment with frequent interruptions.