Center Services Manager

About the Organization

FirstSteps is inspired by the belief that every child deserves the opportunity to achieve their fullest potential. Our mission is twofold: to provide the best evidence-based, behavior analytic treatment to children diagnosed with autism and related learning differences, and to offer a positive, collaborative, and dynamic work experience for our team. We are committed to ongoing training and mentorship of our employees, supporting the next generation of clinical leaders in our field. Our greatest reward is witnessing the rapid and joyful learning of our little ones and knowing that together, we are creating more happy days for the kids and families we serve.

About the Role

The Center Services Manager (CSM) is critical to our mission, serving as the heart of our organization. Your passion, expertise, and dedication ensure that FirstSteps can always serve our community’s children in need. The CSM is a clinician responsible for assisting their local team in implementing successful center-based services through mid-level oversight of group and individual programming.

Qualifications

• Outstanding performance in administrative and clinical responsibilities within a Lead Instructor role
• BCaBA certification or Bachelor's degree and 2 years of experience or Bachelor's degree, 12 units of ABA coursework, and 1 year of experience

Responsibilities

• Delivery of center- and community-based mid-tier supervision in both 1:1 and group capacity
• Delivery of caregiver education and generalization instruction to ensure skills generalize and maintain across people and settings
• Assistance conducting assessments
• Implementation of 1:1 instructional sessions
• Coordination and oversight of effective and engaging 1:1 treatment delivery implemented by Instructors
• Implementation of center schedule, maximizing 1:1 and group instruction
• Provision of legally required breaks for Instructors and Lead Instructors as needed
• Supervision of Instructors and Lead Instructors
• Flexible work week to assist in oversight and implementation of community-based service delivery (e.g., weekend programs, evening group sessions)

How Success is Measured

• Provide 115 billable hours per month:
  • Direct session hours scheduled by the local Regional Scheduling Coordinator
  • Supervision hours scheduled by the CSM, based on designated case hours determined by Regional Clinic Director
  • Non-billable appointments scheduled by the CSM (40 hours of work per week total)
• Implementation of meaningful group learning opportunities
• Direct intervention with 2 or more clients following protocol modification (e.g., small group instruction while Instructors take breaks)
• Implementation of 1:1 sessions as needed
• Implementation of direct treatment to determine protocol modifications
• Mid-tier supervision of implementation of 1:1 direct services
• Collaboration with Program Director for case oversight to ensure alignment with best practices
• Supervision and mentorship of Instructors and Lead Instructors
• Completion of PIIEs/competency checklists for Instructors and Leads (at least 2 per week)
• Behavior skills training with Instructor Trainees, Instructors, and Lead Instructors implementing treatment protocols
• Collection of IOA and treatment integrity data
• Organization and oversight of center-based session model
• Ensure center and learning materials are regularly cleaned and sanitized
• Implement center schedule to maximize learning and center capacity
• Organize treatment rooms to facilitate learning and maximize center capacity