Center Preceptor, Primary Care

About the role

The Preceptor is responsible for supporting the training, onboarding, and mentoring clinical support staff across assigned clinics within the market. This role supports the consistent implementation of clinical workflows, patient care standards, and operational procedures.

Responsibilities

• Supports the consistent implementation of clinical workflows, patient care standards, and operational procedures.
• Provides hands-on instruction, coaching, and competency validation for new and existing staff.
• Partners with clinic leadership to ensure alignment with organizational policies, quality standards, and patient experience expectations.
• Maintains accurate documentation of preceptorship activities, staff progress, and required training records.
• Fosters a culture of continuous learning, quality improvement, and adherence to compliance, safety, and confidentiality standards.
• Selects and utilizes appropriate instructional materials and methods.
• Evaluates and integrates relevant online learning resources to enhance the overall training experience.

Requirements

• Relevant clinical certification (e.g. Medical Assistant, LPN or other based on market requirements)
• 3+ years of experience in a clinic or ambulatory care environment
• Prior lead experience as an MA or experience training core clinic roles in a value based care environment
• Strong clinical and interpersonal skills, with the ability to train and coach staff internally and externally
• Experience using electronic medical records (EMR) and/or health information management (HIM) systems
• Proficiency with Microsoft Excel, Word, and PowerPoint

Qualifications

• High level of engagement, emotional intelligence, and commitment to patient centered service

Skills

• Understanding own work area professional concepts/standards, regulations, strategies and operating standards
• Decisions regarding own work approach/priorities and following direction

Benefits

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.