Center Operations Supervisor

About the role

The Center Ops Supervisor, COS is an exempt role responsible for the day-to-day operational support of the center. This position works with the Director of Clinical Operations to ensure excellence in delivery and execution of daily operations. This position is responsible for schedule maintenance, Central Reach upkeep, authorization management, facility management, and hiring oversight. Administratively supports the Clinical Leadership Team in the training, mentorship, and supervision of employees.

Responsibilities

• Oversee reception greeting families and team members, answering calls, receiving mail
• Manage and maintain appropriate building access or security through accurate and current authorized pick-up, manage access control (approved guardian, and Team Member present in building)
• Rescheduling of services and managing communication of schedule changes, cancelation management day of schedule changes, calling families, and Team Member callouts
• Intake assessment scheduling support (and setup family portal as needed)
• Ensure CentralReach data elements remain updated and accurate. Examples may include schedule changes, timely conversion of appointments, pipeline dates in metadata fields, client and staff profiles, documentation management reports etc., daily
• Payroll support coding & timekeeping compliance,