Center Operations Manager | Medical Assistant

About the role

We are seeking a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations, performance to Key Performance Indicators (KPIs), and performance management of all health center support staff, all while continuing to provide hands-on patient care.

Responsibilities

• Operations & Compliance Management:
  • Oversee the overall day-to-day management of the health center and clinical support staff.
  • Standards & Compliance: Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements. Ensure adherence to patient privacy regulations and confidentiality protocols.
  • Inventory & Reporting: Manage supply and pharmacy inventory, replacement ordering, and monitor key performance indicators (KPIs) and operational workflows.
  • Process Improvement: Identify opportunities related to clinic efficiencies or patient/employee engagement strategies and present recommendations to area leadership.
• Clinical Care & Collaboration:
  • Patient Care: Dedicate a significant amount of time to patient facilitation and hands-on care.
  • Clinical Skills: Utilize required skills, including EKG, vital signs, venipuncture, capillary, and injection, with current experience.
  • Teamwork: Work collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions team.
• Leadership & Personnel:
  • Staff Management: Manage staffing schedules, timecard monitoring, and ensure adherence to time and attendance policies for all direct reports.
  • Talent Development: Develop employee success through recruiting, onboarding, development, performance management, and succession planning.
  • Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies.
  • Support: Provide support to resolve issues, coordinate regular staff meetings, and contribute input to area leadership for health center staffing.

Requirements

• Education & Certification (Required):
  • A High School Diploma or equivalent.
  • Registered/Certificated MA or 5+ years of MA experience required.
  • Current clinical license as required by state/national authority in good standing.
  • Current classroom-led American Heart Association BLS or CPR Card required.
• Experience:
  • 3–5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years’ experience with CareATC’s Health Center operations.
  • Proficient experience with both Practice Management and Electronic Medical Records.
• Clinical Skills:
  • Demonstrated current experience with EKG, vital signs, venipuncture, capillary, and injection.
• Other Requirements:
  • Current health records with appropriate immunizations (Hepatitis B and PPD).
  • Ability to work at multiple locations upon business need.
  • Physical ability to lift, pull, push, and manipulate equipment and patients, and to sit/stand for long periods of time.

Qualifications

Highly organized, detail-oriented, and able to manage multiple tasks simultaneously. Excellent communication and interpersonal skills are essential. Proficiency in Microsoft Office Suite is required. Must be able to work flexible hours, including evenings and weekends, as needed.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Benefits

CareATC offers a full benefit package, including Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a Wellness Program.

Pay

$XX.XX - $XXX.XX per hour, depending on experience and qualifications.

Schedule

Monday - Friday | 8:30 am - 5:00 pm