Center Operations Manager 1

Job Summary

Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding. We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world’s largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.

Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations

• Ensures facility compliance with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP)
• Assists in hosting internal and external inspections conducted by regulatory agencies and customers
• Collaborates in quality improvement initiatives to enhance operational efficiency and product quality
• Identifies opportunities for process optimization and contributes to the development of best practices
• Implements corrective and preventive actions (CAPA) to address identified issues

Safety, Health, and Environment Policies & Procedures

• Promotes Safety, Health, and Environment Policies & Procedures
• Ensures safety training and safety practices are implemented and followed within the center
• Mitigates and resolves safety concerns

Operational Management

• Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order
• Ensures the facility is always well-maintained, clean, and neat
• Manages unsuitable product per Standard Operating Procedures
• Assists with achieving targeted production in quantity and quality
• Affords operational cost to meet and exceed targeted objectives to include inventory management

People Management

• Provides feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable
• Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs
• Nurtures robust and positive culture within the donor center, exemplifying core values
• Ensures adherence to all HR policies and procedures including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, employee relations
• Assists in employee relations investigations

Training and Development

• Exercises the role of a Designated Trainer with a focus on conducting thorough on-the-job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards
• Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones
• Facilitates optimal productivity in production areas by providing necessary assistance as required
• Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth
• Keeps immediate supervisor informed of any irregularities within the center
• Mitigates and reports all unsafe situations and conditions

Operational Support

• Manages unsuitable product per Standard Operating Procedures
• Assists with achieving targeted production in quantity and quality
• Affords operational cost to meet and exceed targeted objectives to include inventory management
• Assists with the coordination of staff and leadership meetings to enhance efficiency and productivity
• Drives operational performance to Key Performance Indicators (KPIs) while proactively addressing operational deficiencies
• Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements

This Is What It Takes

• Trained in all production areas
• High School Diploma, or equivalent (GED) with 12 months applicable experience
• Up to 1 year of operations and/or process management/supervisory experience preferred
• Up to 1 year of people management preferred including recruiting, training, etc.
• Ability to function effectively in a fast-paced environment with frequent interruptions required
• Experience working in a highly regulated industry preferred
• Effective communication and organizational skills required
• Excellent written, verbal, and interpersonal communication skills required
• Experience with office software preferred
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours

Physical Requirements

• Ability to sit or stand for extended periods for up to four (4) hours at a time
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop or kneel
• Ability to enter an environment with a temperature of -40°C for short periods of time
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to type and use basic computer skills
• Ability to use assistive devices if needed for mobility or communication