Center Operations Director -Chicago Market

Patient Experience

Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.

Slot Utilization

Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.

Slots Quality

Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients.

Available and Accessible

Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.

Disenrollment

Maintains patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.

Orphan Patients

Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.

Center Culture (Engagement)

Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.

Workforce Planning

Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.

Onboarding of Line Staff

Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.

Teammate Retention (Turnover)

Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.

Other Duties

Performs other duties as assigned and modified at manager’s discretion.

Knowledge, Skills And Abilities

• Ability to build relationships.
• Strong business acumen and acuity with a data driven mindset.
• Team builder.
• Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures.
• Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives.
• Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
• Spoken and written fluency in English.

Education And Experience Criteria

• BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required.
• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required.
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required.

Employee Benefits

We offer a competitive salary range of $83,638 - $119,482, which may vary based on experience and qualifications. Additional benefits include:

• Comprehensive benefits package.
• Career development and advancement opportunities.
• Great work-life balance.