Center Medical Director

Patient Care/Customer Experience/Quality

• Delivers direct patient care both in clinic and via tele-medicine according to the established principles of clinical practice and the current organization plan or need.
• Ensures integrity of all clinical procedures, documentation, and the maintenance of up-to-date protocols, including risk management.
• Safeguards day-to-day execution of quality care, and customer and colleague satisfaction.
• Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
• Utilizes Evidence Based Medicine with a focus on early intervention and patient empowerment/responsibility.
• Creates an appropriate treatment environment and ensures documentation and billing are clear, relevant, accurate, and thorough.
• Works with Regional & State Medical Directors to manage clinical staffing, scheduling, and operations, in order to optimize patient outcomes while meeting key performance indicators.
• Strives to execute Center goals to build customer loyalty.
• Serves as the primary contact point for Employers/Clients with questions regarding the medical care of the injured employee.
• Responds quickly and professionally to requests of employer clients, including on site tours and educational presentations.
• Supervises pre-employment testing program, including working with Sales and Clinic Administrator to facilitate new client set up process.

Leadership/People Development

• Leader of the Medical Center, alongside the Center Administrator.
• Provides Center’s clinical and quality oversight.
• Identifies clinical improvement opportunities and works with clinical leadership to improve.
• Leverages clinical guidance for resolving provider quality issues.
• Attends and co-leads weekly Clinic Leadership Team “CLT” meetings.
• Affirms strengths and developmental opportunities of medical providers.
• Provides access to training and incentive plan information (where applicable) to enhance colleague performance.
• Fosters a “community of Practice” through peer-based learning and interaction with clinical colleagues.
• Shapes the culture of the Medical Center.
• Consistently recognizes individual performance and encourages progression.
• Motivates and inspires team to higher levels of engagement, productivity, and personal achievement.
• Provides regular, timely guidance/feedback.
• Builds trust within the clinical team, leading by example; makes choices that are consistent with MBI ethical principles; is emotionally intelligent; manages self and relationships effectively.
• Facilitates resolution of interpersonal and performance issues of medical providers at the Center.
• Supervision: provides peer review of junior providers including periodic chart reviews and feedback sessions that focus on maintaining the highest standards of patient care, documentation, and accurate billing/coding.
• Training of MA support staff’s clinical skills.

Growth And Financial Analysis

• Builds relationships with new and existing clients.
• Provides onsite tours of the clinic and discusses the MBI model treatment model to gain trust and grow the client base.
• Reviews Center financial performance and KPI’s with the CA to ensure optimal results and implement action plans, as needed.
• Works with Regional and State Medical Directors regularly to understand all financial aspects of the clinic’s productivity (practice patterns, referrals, scheduling, patients per hour, P&L etc...).
• Ensures level of service/coding is being optimized for every visit and is supported by appropriate documentation.

Supervision

• Supervisory responsibility for all Physicians, APPs, Radiology Techs and Medical Assistants in the Center.
• Supervision includes yearly written evaluations, assessment, definition, and/or modification of individual job duties of Physicians, Nurse Practitioners, and Physician Assistants.
• Collaboration with CA for annual reviews of Medical Assistants and X-ray Technicians.