Center Medical Director
Patient Care/Customer Experience/Quality
Delivers direct patient care both in clinic and via tele-medicine according to the established principles of clinical practice and the current organization plan or need.
Ensures integrity of all clinical procedures, documentation, and the maintenance of up-to-date protocols, including risk management.
Ensures day-to-day execution of quality care, and customer and colleague satisfaction.
Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
Utilizes Evidence Based Medicine with a focus on early intervention and patient empowerment/responsibility.
Creates an appropriate treatment environment and ensures documentation and billing are clear, relevant, accurate, and thorough.
Works with Regional & State Medical Directors to manage clinical staffing, scheduling, and operations, in order to optimize patient outcomes while meeting key performance indicators.
Serves as the primary contact point for Employers/Clients with questions regarding the medical care of the injured employee.
Responds quickly and professionally to requests of employer clients, including on site tours and educational presentations.
Leadership/People Development
Serves as the leader of the Medical Center, alongside the Center Administrator.
Provides Center’s clinical and quality oversight.
Identifies clinical improvement opportunities and works with clinical leadership to improve.
Leverages clinical guidance for resolving provider quality issues.
Attends and co-leads weekly Clinic Leadership Team “CLT” meetings.
Assesses strengths and developmental opportunities of medical providers.
Provides access to training and incentive plan information (where applicable) to enhance colleague performance.
Fosters a “community of Practice” through peer-based learning and interaction with clinical colleagues.
Shapes the culture of the Medical Center.
Consistently recognizes individual performance and encourages progression.
Motivates and inspires team to higher levels of engagement, productivity, and personal achievement.
Provides regular, timely guidance/feedback.
Builds trust within the clinical team, leading by example; makes choices that are consistent with MBI ethical principles; is emotionally intelligent; manages self and relationships effectively.
Facilitates resolution of interpersonal and performance issues of medical providers at the Center.
Supervision: provides peer review of junior providers including periodic chart reviews and feedback sessions that focus on maintaining the highest standards of patient care, documentation, and accurate billing/coding.
Training of MA support staff’s clinical skills.
Growth And Financial Analysis
Builds relationships with new and existing clients.
Provides onsite tours of the clinic and discusses the MBI model treatment model to gain trust and grow the client base.
Reviews Center financial performance and KPI’s with the CA to ensure optimal results and implement action plans, as needed.
Works with Regional and State Medical Directors regularly to understand all financial aspects of the clinic’s productivity (practice patterns, referrals, scheduling, patients per hour, P&L etc…).
Ensures level of service/coding is being optimized for every visit and is supported by appropriate documentation.
Supervision
Supervisory responsibility for all Physicians, APPs, Radiology Techs and Medical Assistants in the Center.
Supervision includes yearly written evaluations, assessment, definition, and/or modification of individual job duties of Physicians, Nurse Practitioners, and Physician Assistants.
Collaboration with CA for annual reviews of Medical Assistants and X-ray Technicians.