Center Manager (Plasma Center)

Essential Job Responsibilities And Duties

• Manage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets
• Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees
• Emphasize the importance of safety training and working safely; routinely monitors employees, and ensures work practices are performed safely
• Recruit donors by promoting the center’s operations within the community; plans and implements special incentive programs to recruit and retain donors
• Maintain a clean and efficient work environment; ensure sufficient operating supplies are available as needed. May conduct routine internal procedures and documentation audits
• Monitor all marketing and advertising to ensure effectively executing programs for desired results
• Maintain confidentiality of all employee, donor, and center information
• Work collaboratively with employees, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively
• Provide timely feedback on performance and initiates disciplinary action when necessary
• Conduct and facilitate performance evaluations for center staff
• Direct and monitor the performance of outside vendors
• Ensure equipment is maintained, validated, and available to achieve maximum donor flow
• Ensure plasma shipments are ready for pick up at the scheduled time and date
• Ensure responsible staff members are on call for freezer response 24 hours per day, seven days per week
• Develop a mechanism for feedback from donors regarding customer service
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors

Qualifications

• High school diploma or equivalent
• Bachelors in Business, Healthcare Administration or Related Area preferred
• Minimum of three (3) years in a regulated industry and (1) year managerial experience

Requirements

• Strong verbal and written communication skills
• Must have above average problem-solving and decision-making abilities
• Proficiency with computers
• Must have explicit attention to detail
• Adequate analytical skills, organization skills, and follow-up
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Physical Requirements

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Manual dexterity to perform all phases of donor plasmapheresis
• Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds