Center Manager | Aurora - Tower & Hampden (West One)

Key Responsibilities

• Lead, coach, and develop a high-performing team
• Train Associates to establish trust and build guest confidence by becoming experts in package sales and products
• Drive sales through effective performance management, goal setting, and leading by example
• Create a culture of excellence in guest service to build brand loyalty
• Take ownership and accountability for creating a positive and safe work environment
• Monitor and manage center metrics, productivity, and profitability
• Maintain staffing levels, training standards, and team accountability
• Resolve guest issues with professionalism and care
• Implement all promotional and visual marketing moves as directed
• Maintain all brand visual and cleanliness standards
• Adapt quickly to new initiatives and a constantly evolving industry

Qualifications

• 3–5 years of management experience (retail and/or beauty industry preferred, but not required)
• Proven ability to lead and motivate teams to achieve results
• Strong communication and interpersonal skills
• Experience with KPIs, budgeting, and forecasting
• Proficiency in operating POS systems, including appointment scheduling and guest management
• Passion for guest experience and team development
• Ability to adapt in a fast-paced environment
• Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach
• Strong problem-solving and decision-making skills
• Ability to lift and move items up to 25 pounds
• Ability to stand and work on the floor for extended periods of time
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Must be at least 18 years of age or older to apply

How To Apply

Apply through this posting or visit our career page: https://waxcenter.com/pages/corporate-careers

Application Deadline

5/1/2026 - Until Position Filled

This Role

This role is not eligible for visa sponsorship*

About the Company

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard™. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.