Center Manager

About the role

Grifols is a global healthcare company dedicated to improving the health and well-being of people worldwide. The Center Manager position involves enhancing the lives of millions through the management of plasma-derived medicines and transfusion medicine.

Primary Responsibilities

• Meet quarterly goals, staffing/hours per labor efficiency standards/CPL targets, and Quality key performance indicators (KPI) goals.
• Create an appropriate organizational environment and value systems that stimulate the morale and productivity of the workforce and its leadership.
• Operate the center and manage employees and operations to the highest standard of ethics and integrity.
• Manage staff to ensure training and quality goals are met and to implement operational changes and maximize center efficiency.
• Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manage headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to reg management team in advance of cyclical and seasonal or situational spikes.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records.
• Provide strategic direction and planning.

Other Responsibilities

• Through Assistant Manager, oversee donor selection, plasma collection and shipment, and records completion.
• Accountable for the adequate training of production employees and demonstrating how tasks are to be performed to meet company standards.
• Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
• Affirm that center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Affirmative that center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Affirm that center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Accountable for freezer management, including overseeing plasma shipments and equipment failures. Answer all freezer alarms and deal with them appropriately.
• Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
• Ensure thorough familiarity and compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Accountable for donor selection, plasma collection, and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Direct through the management team and with Training and Quality staff to ensure that training and quality goals are met.
• Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Work with Div/Corp management in the preparation of annual budget and manage facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.

Job Requirements

• Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.
• Typically requires a minimum of 3 years of related experience in clinical or general business experience. Supervisory experience preferred but not required. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred.