Center Experience Manager

About the Role

The Center Experience Manager (CM) is the CEO of their center, responsible for ensuring every guest has a memorable experience while delivering the company’s financial results. This high-impact leadership role involves recruiting, training, and inspiring a high-performing team of Sales Associates and Wax Specialists. The CM role is a major milestone on UPMA Group’s leadership track, with opportunities for advancement into District Leadership.

A Day in the Life

• Sales & Floor Leadership: Produce results by coaching associates in real-time on package sales, product education, and the "EWC Standard of Excellence."
• Talent Development: Proactively recruit top-tier talent and create a motivating learning environment where the team hits daily goals and grows their careers.
• Business Strategy: Analyze KPIs and execute action plans with the District Manager and Regional Wax Trainers to improve results.
• Operational Excellence: Ensure the center is pristine, safe, and fully compliant with state standards (TDLR). Oversee inventory and visual marketing to maintain consistency.

What Sets You Apart

• Go-Getter Mindset: Self-motivated, organized, and leads with a "personality plus" approach.
• Problem Solver: Skilled in conflict management and cross-functional team building, with a calm and logical approach in high-stress situations.
• Growth-Oriented: Excited to use KPIs to drive business performance and embrace the EWC lifestyle.
• Inspirational Leader: Leads by example, celebrates team success, and fosters a culture of teamwork and transparency.

Requirements & Experience

• Availability: Full-time, including evenings and Saturdays, to support guest and team needs.
• Leadership Experience: Minimum of 2 years in a leadership role within a multi-service, retail, or specialty store environment.
• Skills: Proficient in Excel/Word, with excellent written and verbal communication. Experience with Zenoti is a plus.
• Passion: A deep desire to be an EWC Brand Culture Warrior.

Benefits

• Competitive pay with performance-based incentives and a generous, attainable monthly bonus structure.
• Work-Life Balance: Flexible schedule designed for high-impact leaders.
• Total Well-being: Paid Time Off, Paid Training, Life Skills Seminars, and access to Medical, Dental, and Vision benefits.
• Growth Opportunities: Continued development in leadership and business acumen through mastery classes, workshops, and real-world experiences.
• Perks: 40% off all products and free waxing services.
• Recognition: Special gifts and time off to celebrate birthdays and work anniversaries.