Center Experience Manager

About the Role: The Visionary Leader

You are the CEO of your center. You are responsible for ensuring every guest has a memorable experience while delivering the company’s financial results. This isn't an "office job"—it is a high-impact leadership role where you will recruit, train, and inspire a high-performing team of Sales Associates and Wax Specialists.

A Day in the Life: Setting the Standard

• Sales & Floor Leadership: You produce results by being present. You’ll spend time on the floor coaching associates in real-time to master package sales, product education, and the "EWC Standard of Excellence."
• Talent Development: You are a talent scout and a coach. You’ll proactively recruit top-tier talent and create a learning environment where your team feels motivated to hit daily goals and grow their own careers.
• Business Strategy: You aren't just watching the numbers; you’re moving them. You’ll partner with the District Manager and Regional Wax Trainers to analyze KPIs and execute action plans to improve results.
• Operational Excellence: You ensure the center is pristine, safe, and fully compliant with state standards (TDLR). From inventory oversight to visual marketing, you keep the "Glow" consistent.

What Sets You Apart

• The "Go-Getter" Mindset: You are self-motivated, organized, and have a "personality plus" approach to leadership.
• Problem Solver: You have a history of conflict management and cross-functional team building. You react logically and calmly in high-stress situations.
• Growth-Oriented: You are excited to utilize KPIs to drive business performance and live the EWC lifestyle.
• Inspirational: You lead by example, celebrating the success of others and fostering a culture of teamwork and transparency.

Requirements & Experience

• Availability: Full-time availability is required, including evenings and Saturdays, to support the needs of our guests and team.
• Leadership Experience: Minimum of 2 years in a leadership role within a multi-service, retail, or specialty store environment.
• Skills: Proficient in Excel/Word, with excellent written and verbal communication skills. Experience with Zenoti is a plus, but not required.
• Passion: A deep desire to be an EWC Brand Culture Warrior.

What We Offer

• Competitive Pay with performance-based incentives as well as a generous and attainable monthly bonus structure.
• Work-Life Balance: A flexible schedule designed for high-impact leaders.
• Total Well-being: Paid Time Off, Paid Training, Life Skills Seminars, and access to Medical, Dental, and Vision benefits.
• Grow What You Know: Continued development in leadership and business acumen through mastery classes, workshops, and real-world experiences.
• The Perks: 40% OFF all products and FREE Waxing.
• Recognition: Special gifts and time off to celebrate YOU on your birthday and work anniversary.