Center Director I

About the role

The Center Director is a full-time, onsite position that provides leadership and clinic management for day-to-day operations of one or more health centers for LifeLong Medical Care. Management includes service planning, objective setting, system development, staffing, quality assurance activity and service standards, budget and personnel issues. LifeLong uses team-based care to provide the most efficient and effective care to patients. The position functions as a critical member of the care team, ensuring team communication, quality care, and patient satisfaction, and reports to the Senior Center Director. This full-time, exempt, benefit‑eligible role supervises the LeNoir Health Center in Oakland and the Berkeley Urgent Care. LifeLong Medical Care is a multi‑site Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a diverse patient community. The patient‑centered health home is a dynamic place to work, practice, and grow, with over 15 primary care health centers delivering integrated services such as psychosocial support, referrals, chronic disease management, dental, health education, home visits, and more.

Responsibilities

• Budget, Financial & Operational Performance – accountable for overall operational and financial performance, including annual budget development, monitoring, variance management; uses operational and financial dashboards (e.g., Tableau) to monitor performance indicators; completes and submits monthly operational reviews; identifies financial risks and operational inefficiencies and implements corrective action plans.
• Access, Throughput & Panel Management – accountable for patient access, schedule utilization, panel capacity alignment, and visit throughput; oversees template integrity, provider schedules, and clinic flow to reduce no‑shows, late cancellations, and access delays; partners with Central Templating, Call Center, and Access teams to improve continuity of care, reduce leakage, and support access initiatives.
• Supervision & Workforce Management – oversees center‑based staff to support delivery of high‑quality clinical services; recruits, hires, supervises, trains, and evaluates ancillary and administrative staff; jointly oversees nursing and social services staff with the Regional Medical Director; oversees staffing models, coverage plans, and staffing ratios; manages labor utilization including overtime, incentives, and temporary staffing; oversees provider, nursing, and ancillary schedules; collaborates with department leadership; reviews and approves bi‑weekly timesheets.
• Program Planning, Implementation & Continuous Improvement – evaluates clinic workflows and operational processes to improve efficiency, patient experience, and cost control; collaborates with Regional Medical Director and Senior Center Director to develop, implement, and monitor operational goals; leads site‑level performance improvement efforts using data‑driven methodologies (e.g., PDSA, Lean, DMAIC); supports implementation of organizational initiatives, pilots, and operational changes.
• Compliance, Quality & Regulatory Stewardship – ensures day‑to‑day operational compliance with HRSA Health Center Program requirements, Medi‑Cal, Medicare, UDS, and payer contract standards; partners with Compliance, Quality, and Clinical Leadership to maintain readiness for HRSA Operational Site Visits, audits, and reviews; implements and monitors corrective action plans related to compliance findings or quality gaps; participates in implementation and ongoing operation of the clinic’s quality improvement and infection prevention programs; assists the Regional Medical Director with documentation, annual review, and update of clinic policies, procedures, and patient care protocols.
• Liaison, Patient Experience & External Partnerships – serves as a key liaison between the health center, Senior Center Director, Regional Medical Director, and organizational departments; coordinates health center services with external agencies, community partners, and ancillary service providers; responds to escalated patient complaints and health plan grievances within required timelines; represents the organization at external planning, coordination, or community meetings as assigned.
• Facilities, Safety & General Administration – oversees daily clinic operations including facilities readiness, safety protocols, security procedures, and emergency preparedness; ensures compliance with infection control, environmental safety, and workplace safety standards; manages vendor interfaces for laboratory services, hazardous waste, housekeeping, linen services, and other contracted services; promotes energy efficiency, equipment security, and proper