Center Director

Responsibilities

• The Center Director is the primary business owner responsible for delivering on the overall performance of the center, including compliance with licensing, accreditation and certification requirements of all departments supervised.
• Leads, coordinates and monitors staff and operations to meet the mission of the InnovAge PACE or LIFE programs and deliver on the five pillars.
• Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.
• Administration: Achieve 5 pillar objectives and KPI results, including: People – employee engagement score; Service – participant satisfaction score; Quality – compliance and quality targets.
• Participates in the Quality Management Program, including attending quarterly meetings.
• Works with the interdisciplinary team in the formulation of Plans of Care for participants, as well as in other interdisciplinary team settings that plan, coordinate, and monitor the care of participants.
• Growth: census targets.
• Financial: Assists leadership with development of annual FTE and operations budget for the Adult Day Healthcare Center (ADHC). Responsible for achieving budgeted site revenue, medical costs, operating expenses and contribution margin.
• Underpinning the five pillars are standardized ways of working: operational excellence, a culture of compliance, and data, analytics and technology. Accountable for implementing standardized workflows and continually improving processes.
• Develops and implements policy and procedures. Ensures staff is well informed, understands the information being given and follows standards.
• Oversees day-to-day operations of the ADHC, including facility maintenance and ensures repairs and inspections are completed timely.
• Ensures the ADHC has adequate equipment and supplies to maintain safety and cleanliness of the facility.
• Accountable for a culture of compliance regarding licensing, accreditation and certification requirements.
• Works with IT to implement tools and technology to best support delivery of desired outcomes.
• Serves as a member of the Management Team and on various committees both inside and outside of InnovAge.
• Designates Clinic Manager or ADHC Manager when absent from center; the Center Director or person designated by the Center Director shall be responsible for total food service and day-to-day supervision of food services staff, including coordinating food services with other services; developing work assignments; purchasing food; and orienting, training and supervising food service employees.
• Additional work functions and duties may be assigned.
• Supervision: Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees.
• Carries out supervisory responsibilities in accordance with organization's policies and applicable state and federal employment laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources); addressing complaints and resolving problems.
• Ensures annual employee performance reviews are conducted timely and effective.
• Evaluates performance of employees for compliance with established policies and objectives and contributions in attaining objectives.
• Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
• Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
• Working in the matrix, assumes a dotted line with the sales, transportation, homecare, and network management teams to help achieve local targets.

Requirements

• Bachelor’s degree
• 10+ years health care experience
• 10+ years management experience
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