Center Director

About the role

The Center Director oversees the operations of a healthcare facility, ensuring high-quality patient care, efficient management, and compliance with regulations. They lead staff, manage budgets, and develop strategies for the center’s success. They are responsible for upholding the mission of FPCSN by ensuring efficient operations of FPCSN’s integrated goals, systems, and program development. In addition, they support FPCSN’s commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Responsibilities

• Develops, leads, and facilitates a Center-based Management Team with representatives of each clinical discipline to foster collaboration and integration among services and to continually improve the efficiency and effectiveness of the service delivery, work environment, and operations of the Center.
• Works collaboratively with DFO, Financial Planning and Analysis Manager, and Chief Operating Officers to ensure that operational systems within the Center are optimizing the effectiveness of billing, cash management, and other financial functions.
• Contributes to development of center-based budget and assumes responsibility for staying within budget limits.
• Supervises Center Staff, including Social Services, Safety Advocates, Mind and Body Staff, and Site Transportation Coordinator; defines job responsibilities and oversees work assignments and scheduling.
• Assures that required staff trainings take place such as CPR and OSHA and provides for other personal growth and education workshops as budget permits.
• Ensures the timely and accurate completion of required paperwork and documentation.
• Handles performance issues and participates in feedback with staff members and site-level staff, including performance evaluations, discipline, and recommendations.
• Works with clinical leaders to ensure the dissemination of clinical practice and administrative information to support staff.
• Assures data is collected by drivers, social services manager, and outreach on key programs as needed for grant reports.
• Assures patients access to services by overseeing appointment scheduling and assuring adequate staffing.
• Assures that staff provides competent and culturally sensitive trauma-informed anti-racist care to patients.
• Develops and implements new clinical and wellness programs and services based on community need, with collaboration with other stakeholders when applicable, including data collection and metrics to analyze programs and new initiatives.
• Assures that signage and posted materials in offices provide excellent communication to patients about policies, patient services, and patient education.
• Participates in CQI and EMR super-users’ group to advise on center efforts and value.
• Works with IT and Human Resources to assure the timely completion of patient and staff satisfaction audits.
• Performs CQI functions such as overseeing patient complaints and ensures that they are addressed and documented.
• Assures timely and appropriate collection of data and reporting is carried out for all improvement activities such as chronic care collaborative.
• Supports business development and marketing strategies by implementing special programs and open houses, and by overseeing the preparation and dissemination of promotional and educational materials.
• Assures health monitor and on-hold service are current and serve to educate patients about services and healthcare issues.
• Provides administrative direction and coordination of current and long-range policies, procedures, and programs affecting the Center.
• Represents the Center in interactions with regulatory, professional, educational, and community groups.
• Assures that building and systems are performing adequately.
• Oversees the inventory of supplies, acquisition of equipment/supplies, and other service issues that impact the delivery of service.
• Reviews invoices.
• Ensures compliance with FPCSN and other governmental agencies (i.e., HCFA, OSHA) policies and procedures.
• Assures that fire drills, active shooter drills, and ICE drills are conducted as required by regulation and maintains all appropriate documentation.

Requirements

• Bachelor’s degree required; Master’s in public health, business, or healthcare administration or related field preferred.
• Three to five years of clinical and administrative experience in outpatient settings required; work with low-income communities desirable.

Skills

• Excellent interpersonal and management skills, with the ability to exercise a high degree of initiative, judgment, and discretion.
• Excellent oral and written communication skills.
• Strong negotiation and collaboration skills.
• Ability to work independently as well as within a team.

Physical Requirements

• Lifting: Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of the time.
• Stand or Sit: Stationary position.
• Walk: Required.
• Use hands or fingers to handle or feel: Operate, activate, prepare, inspect, position.
• Climb: Stairs/ladder.
• Talk/Hear: Communicate, converse, convey, express/exchange information.
• See: Detect, identify, recognize, inspect, assess.
• Pushing or Pulling: Required.
• Repetitive Motion: Required.
• Reaching: High or low.
• Kneel, Stoop, Crouch, or Crawl: Position self, move.