Center Director 2

About the role

This role meticulously orchestrates and oversees the entirety of daily center operations for a donor center designated as complex by senior leadership. Responsibilities include adept management of personnel, vigilant product oversight, smooth coordination of donor flow, and seamless functionality of critical resources.

Responsibilities

• Maintain compliance with all state and federal regulations (FDA-approved SOPs, OSHA, CLIA, GMP); ensure certifications/licenses are current; collaborate with departments to implement corrective and preventive actions (CAPA).
• Host internal and external audits; partner with leadership and quality teams to identify and resolve deviations, training needs, and best practices.
• Promote and enforce Safety, Health, and Environmental policies; ensure safety training is implemented, resolve safety concerns, and maintain a clean, well-functioning facility.
• Oversee preventive maintenance and integrity of donor center equipment and storage systems, mitigating equipment failures and ensuring proper upkeep.
• Maintain donor center functions and assets; inform leadership of irregularities; mitigate and report unsafe situations.
• Oversee product inventory, sample storage, and unsuitable product management per SOPs; partner with corporate and vendors to ensure efficiency in shipments and procurement.
• Achieve targeted production goals in quality and quantity; optimize operational costs, inventory, and purchase orders in compliance with company practices.
• Direct employee performance evaluations, improvement/development plans, corrective actions, and employment decisions (hiring, promotions, terminations) in alignment with organizational goals.
• Ensure compliance with HR policies and procedures, assist in investigations, and foster a positive culture through mentorship and role modeling of core values.
• Oversee onboarding, training, retraining, and leadership development; track training data and certifications; collaborate with Quality and Field teams to resolve deviations and audit findings.
• Maintain training documentation and ensure regulatory compliance; communicate training needs and concerns with Field Training teams for proactive solutions.
• Manage donor relations to foster retention, referrals, and growth; oversee payroll, staff meetings, and operational KPIs to drive performance.
• Direct center marketing and advertising initiatives, collaborating with corporate departments to identify and implement enhancements.
• Lead a donor center of designated complexity, factoring production volume, hours, staff size, donor base, competition, and product lines.
• Provide mentorship to other Center leadership roles and serve as subject matter expert/liaison for strategic initiatives with project management operations.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; bachelor’s degree preferred.
• Three (3) years of operations and/or process management/supervisory experience.
• Three (3) years of people management, including recruiting and training (may be concurrent with operations/process management experience).
• Knowledge of fiscal management and/or budgeting preferred.

Skills

• Ability to work in a highly regulated industry preferred.
• Effective communication and organizational skills.
• Ability to effectively communicate in writing and verbally, with strong interpersonal skills.
• Proficiency with office software preferred.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to bloodborne pathogens.
• Ability to view a video display terminal less than 18” away from face for extended periods.
• Ability to enter an environment with a temperature of -40°C for short periods.
• Proficiency with computer skills and other office equipment.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).
• Ability to work daytime and evening hours, weekends, holidays, extended shifts, and periodically after hours.

Benefits

• Medical, dental, and vision insurance.
• Health savings account (HSA).
• Flexible spending account (FSA).
• Tuition reimbursement.
• Employee assistance program (EAP).
• Wellness program.
• 401k retirement plan.
• Paid time off.
• Company-paid holidays.
• Personal time.