Center Associate, Customer Service (Part-Time & Full-Time Available)

Overview

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• Will open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Completes tasks independently in a quick turn environment
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Performs other duties as assigned

Qualifications

• At least one year of retail/customer service experience
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• High energy level
• Prompt, reliable, and responsible
• Must have valid driver's license and vehicle to make local pickups and errands as needed
• Neat, clean, and professional appearance
• Non-smoking environment
• Able to cross sell and up sell products and services
• Detail oriented, organized, and able to multi-task
• Strong customer service skills and abilities
• Must be an energetic self-starter who is driven to succeed
• Able to lift 40+ pounds

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus and incentives available for all staff levels
• Regular reviews to determine raises and/or promotions

Pay & Schedule

• Full-Time positions: 35+ hours per week (up to 2 positions available)
• Part-Time positions: 15-30 hours per week (up to 2 positions available)
• Flexible availability most weekdays from 7:45 AM - 7:30 PM and weekends (Saturday and Sunday) from 8:15 AM - 4:30 PM (school schedules accommodated for students as much as possible)
• Starting pay dependent on education and previous related experience; compensation adjusted based on related experience and work history (prior UPS Store, FedEx Office, Staples, OfficeMax, or Office Depot Print Center experience highly encouraged)
• Sign-on bonus available for exceptional candidates with current or valid The UPS Store experience