Full-Time Center Associate

About the role

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Demonstrate the Core Values and help teach our Core Values to new associates
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Requirements

• High school diploma or GED required
• Strong customer service skills and abilities
• Positive attitude and excellent work ethic
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Strong attention to detail
• Prompt, reliable, and responsible
• Ability to lift 40+ pounds

Ideal Candidate

• Previous retail sales experience
• Strong computer and internet skills
• Friendly and genuinely helpful demeanor
• Professional appearance
• Fast learner who makes an effort to learn all aspects of the business in the shortest possible time

Pay

Pay ranges from $16 - $17 / hour.

Benefits

• Paid Time Off
• Employee Discounts
• Flexible Scheduling
• Uniforms Provided