Center Administrator

About the role

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

The Center Administrator (CA) is a vital leader at ArchWell Health. CAs are responsible for all operations within a single center, ensuring all clinical and administrative operations are effectively executed. Center Administrators are expected to supervise clinical and non-clinical staff, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner. The Center Administrator will be responsible for practice profitability, revenue goals and other metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.

Responsibilities

• Lead, coach, and mentor a multi‑disciplinary team of 10+ colleagues, promoting a culture grounded in accountability, collaboration, compassion, and service excellence.
• In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores
• Ensure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systems
• Create a positive and productive work environment to attract and retain staff, providers and members
• Oversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality
• Facilitate regular team meetings to foster communication, establish best practices, strengthen teamwork, and ensure alignment on operational and quality priorities.
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