Center Administrator

About the role

As an Urgent Care Clinic Manager, you'll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

Requirements

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Qualifications

• High school diploma or equivalent.
• Associate's degree in healthcare administration, business, or related field preferred.
• Current CPR certification.

Skills

• Strong leadership and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with healthcare regulatory compliance.
• Proficiency in scheduling and payroll systems.
• Basic understanding of financial management.

Benefits

• Paid time off and holidays.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Employee assistance program.
• Flexible work schedule.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Variable schedule to accommodate urgent care needs, including weekends and evenings as needed.

Why Join AFC?

• A mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Ready to Make an Impact?

Apply now to become an essential leader in our urgent care mission. Bring your expertise in healthcare management and help us deliver the Right Care, Right Now.