Center Admin- Center Administrator

Duties/Responsibilities

• Lead, coach, and mentor a multi-disciplinary team of 10+ colleagues, promoting a culture grounded in accountability, collaboration, compassion, and service excellence.
• In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores.
• Ensure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systems.
• Create a positive and productive work environment to attract and retain staff, providers and members.
• Oversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality.
• Facilitate regular team meetings to foster communication, establish best practices, strengthen teamwork, and ensure alignment on operational and quality priorities.
• Own and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growth.
• Conduct routine staff observations and performance audits to ensure adherence to clinical workflows, safety standards, documentation guidelines, and best practices.
• Provide real-time feedback, individualized coaching, and structured development plans to support colleague growth and consistency of performance.
• Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities.

Required Skills/Abilities

• Oversee daily center operations to ensure efficient scheduling, registration, billing, documentation, and patient flow processes.
• Ensure the center remains appropriately staffed to meet business needs, support projected growth, and maintain a positive member experience.
• Uphold all compliance and regulatory requirements—including HIPAA, member/employee safety, physician documentation and coding audits, and internal quality standards.
• Conduct systematic audits of safety practices, and clinical/administrative processes to ensure high reliability and compliance across the center.
• Identify performance gaps and lead process-improvement initiatives that strengthen quality, reduce errors, and drive consistent execution of organizational standards.
• Partner with clinical leadership to monitor key quality metrics, implement targeted interventions, and ensure the center achieves or exceeds quality-care benchmarks.
• Implement strategies that enhance member engagement, satisfaction, and retention—ensuring each member receives an exceptional and personalized experience that will contribute to increased satisfaction scores through service recovery, follow-up, and proactive member support initiatives.
• Partner with cross-functional teams to optimize managed-care performance, productivity standards, and cost-management initiatives.
• Serve as a visible and trusted ambassador for ArchWell Health within the local community.
• Develop and maintain positive relationships with healthcare partners, community organizations, senior-service agencies, and marketing collaborators to support membership growth and reputation.

Education and Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline preferred.
• A minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting required.
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required.
• Experience with ECW is strongly preferred.
• A passion for mentorship and team-development, particularly across multiple functional areas.
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
• Proficient PC skills.
• Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary).