Center Admin- Center Administrator

About the role

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of senior members through best-in-class care at comfortable, accessible neighborhood clinics. The Center Administrator is a vital leader responsible for all operations within a single center, ensuring clinical and administrative operations are effectively executed. This role supervises clinical and non-clinical staff, supports operational initiatives, and ensures the clinic operates smoothly. The Center Administrator owns practice profitability, revenue goals, clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.

Responsibilities

• Lead, coach, and mentor a multi‑disciplinary team of 10+ colleagues, promoting a culture grounded in accountability, collaboration, compassion, and service excellence.
• In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores.
• Ensure all systems are running efficiently, including scheduling and billing; continuously monitor administrative team to provide feedback and coaching in use of systems.
• Create a positive and productive work environment to attract and retain staff, providers, and members.
• Oversee all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality.
• Facilitate regular team meetings to foster communication, establish best practices, strengthen teamwork, and ensure alignment on operational and quality priorities.
• Own and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growth.
• Conduct routine staff observations and performance audits to ensure adherence to clinical workflows, safety standards, documentation guidelines, and best practices.
• Provide real‑time feedback, individualized coaching, and structured development plans to support colleague growth and consistency of performance.
• Ensure financial targets are met and adhere to cash management, financial reporting, and other financial responsibilities.
• Remain accountable for the needs of the center, its physicians, clinicians, and care teams for high-quality member care.

Skills

• Oversee daily center operations to ensure efficient scheduling, registration, billing, documentation, and patient flow processes.
• Ensure the center remains appropriately staffed to meet business needs, support projected growth, and maintain a positive member experience.
• Uphold all compliance and regulatory requirements—including HIPAA, member/employee safety, physician documentation and coding audits, and internal quality standards.
• Conduct systematic audits of safety practices and clinical/administrative processes to ensure high reliability and compliance across the center.
• Identify performance gaps and lead process‑improvement initiatives that strengthen quality, reduce errors, and drive consistent execution of organizational standards.
• Partner with clinical leadership to monitor key quality metrics, implement targeted interventions, and ensure the center achieves or exceeds quality‑of‑care benchmarks.
• Implement strategies that enhance member engagement, satisfaction, and retention—ensuring each member receives an exceptional and personalized experience that contributes to increased satisfaction scores through service recovery, follow‑up, and proactive member support initiatives.
• Partner with cross‑functional teams to optimize managed‑care performance, productivity standards, and cost‑management initiatives.
• Serve as a visible and trusted ambassador for ArchWell Health within the local community.
• Develop and maintain positive relationships with healthcare partners, community organizations, senior‑service agencies, and marketing collaborators to support membership growth and reputation.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a closely related discipline preferred.
• Minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting required.
• Minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required.
• Experience with ECW (eClinicalWorks) strongly preferred.
• Passion for mentorship and team development, particularly across multiple functional areas.
• Problem-solving orientation with eagerness to identify process gaps and implement practical solutions in a matrixed organization.
• Proficient PC skills.
• Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary).