CCTV Controller

We need to output only HTML fragment, using

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. We must not put Job ID/requisition numbers as headings. We must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). We must include a section only when posting has real, specific content for it. Avoid filler like "commensurate with experience", etc. So we need to parse the posting. Let's extract sections: - About the role: The posting starts with "About The Role: Job Description – Controller Battersea Power Station ..." then a paragraph describing role. So we can have

About the role

then

with the description. - Responsibilities: There's a "Role and Responsibilities:" heading then a list of responsibilities. So we can have

Responsibilities

then

• each bullet. - Person Specification: That's like Requirements or Qualifications? The posting has "Person Specification:" then bullet list of attributes. Could map to "Requirements" or "Skills". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have "Qualifications & Experience:" with bullet list of qualifications (SIA CCTV License essential, etc). That's Qualifications. We have "Hours: 42 hours per week Avg. (4 on, 4 off, days and nights) Shift Times: 07:00-19:00/19:00-07:00 Rate of Pay: £17.57ph Reports to: Security Operations Manager/ Duty security Manager". That gives Pay and Schedule. We also have later a paragraph: "As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system..." This seems like additional responsibilities; maybe we can merge into Responsibilities. We have "The ideal candidate should meet the following criteria:" bullet list: right to work in UK, SIA – CCTV / Door Supervisor License, ACT Awareness SCaN for CCTV Operators, Problem-solving skills, Effective verbal and written communication skills. That could be Requirements or Skills. We have "About The Company:" description of OCS. That's not required but could be considered "About the role"? Probably not needed; we can omit as it's company description, but it's substantive. The instruction: "Prefer a few substantive sections over many thin ones." We could include a section "About the company" but not in allowed headings list. The allowed headings are limited to those eight. So we might omit company description or fold into About the role? Probably better to omit as not required headings. We also have "Why Work for OCS?" with bullet list of benefits (Award-Winning Employer, Digital Learning, Retail Perks, Professional Growth, Flexible Pay). That's Benefits. So we can include Benefits section. We must not include application instructions, EEO boilerplate, etc. So remove "How to Apply:" and equal opportunities lines. Now we need to decide which headings to include: - About the role: yes. - Responsibilities: yes (from Role and Responsibilities and later CCTV Controller paragraph). - Requirements: maybe from Person Specification and ideal candidate criteria? Could combine. - Qualifications: from Qualifications & Experience. - Skills: maybe from Person Specification includes skills; but we could treat Requirements as skills. However we have both Requirements and Skills allowed. We could put Person Specification under Requirements, and ideal candidate criteria under Skills. Or we could combine. - Benefits: from Why Work for OCS? (Award-Winning Employer, Digital Learning, Retail Perks, Professional Growth, Flexible Pay). Those are benefits. - Pay: from Rate of Pay: £17.57ph. - Schedule: from Hours and Shift Times. We must not create sections with filler like "not specified". All have concrete info. Now we need to format lists. Let's extract the About the role paragraph: "About The Role: Job Description – Controller Battersea Power Station The role holder will develop operational excellence and best practice, As the Control Room Officer and a member of the Security team, you are responsible for the eyes and ears of both the power station and the Estate optimising our service and value offering to customers to achieve performance targets. , not only from an evidential perspective but also as overwatch for all potential risks and hazards that may occur across the Battersea Power Station and estate. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required. You should be both welcoming and representative of the ‘five-star’ feel of the Estate and the client we are representing in all interactions, emails or phone calls. The primary focus of this role is to provide support, management, supervision of all phases (where appropriate) & the Security Team, both of which are in operation 24/7. The role is pro-active to prevent incidents escalating and evidential to record and monitor. You will be expected to assist the estate team, ensuring that the environment is not only running as smoothly as possible but exceeding expectations. The Control room officer is responsible for aiding the Control Room Supervisor & DSM in controlling the day-to-day operational requirements of the contract in line with the customer and contractual expectations ensuring that they are safe, secure and confident in their role. The Control room supervisor acts as the initial management contact for all security personnel on their shift and will report directly into the Control room supervisor and ensuring service delivery and prompt response to all incidents." There's some weird punctuation and duplication. We need to preserve all substantive information, but we can clean up grammar? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." We can keep the text as is, maybe fix obvious typos? Probably we should keep it close but can remove extra commas and spaces. It's okay to tidy but not remove meaning. We'll produce a paragraph. Now Responsibilities: list from "Role and Responsibilities:" and later CCTV Controller paragraph. Let's extract bullet points: From "Role and Responsibilities:" after colon: - Reporting directly to the Control room Supervisor has overall responsibility for the running of the Security Control Room and assisting the day to day running of the security team on their shift. - Be fully conversant with and comply with all other procedures as detailed in the site Assignment Instructions. - Ensure MyTAG (Kinexio) Occurrence Log is accurately maintained during full duration of the shift. - Have an overview of Over – C - monitoring continuous patrols and dashboards. - Ensure SCR is kept tidy. - Carry out special administrational tasks/projects as issued by the Security Operation Manager. - Carry out daily verification checks to ensure all control room systems are fully operational and where they are not, initiate corrective action. - Escalate any issues. - Report any issues or incidents to the Control room Supervisor. - Help raise the profile of security and fire prevention ensuring that customers/residents are well informed always of procedures and processes. - Ensure that all incidents are managed as directed and in accordance with policy and procedures. - Create Everbridge if required. - Display CCTV licence always whilst on duty. - Be aware of policies and procedures owned and changed from time to time by OCS and Battersea Team. - Assist the Control room Supervisor in managing and maintaining site training documentation. - Communicate any grievances, absences, sickness in a timely manner through the correct communication chain. - Communicate Health and Safety matters in a timely matter through the correct communication chain. - Champion the company credo. - Assist in investigations and disciplinary hearings using the appropriate documentation. - This role will require significant interaction at all levels within the company and with internal stakeholders, external clients, residents and suppliers. - Build excellent relations with all service partners building on the clients ‘One Team’ ethos. Then later CCTV Controller paragraph: "As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities. As part of your role, your key responsibilities will include, but are not limited to: - Ensure clear, accurate communication and transmission of all relevant information - Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs - Effectively deploy security resources to handle all incidents and matters arising - Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records - Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems - Implement emergency procedures in accordance with the Incident and Emergency Plan - Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities" We can merge these into one responsibilities list, avoiding duplication. Some items may overlap (communication, escalation). We'll keep both sets but maybe combine similar. However we must preserve all substantive info; we can include both but avoid exact duplicates. We'll just include all bullet points from both sections, maybe deduplicate obvious identical lines. Now Person Specification bullet list: - Fluent in written and spoken English with excellent communication and customer service abilities. - Ability to remain calm under pressure and handle emergency situations. - Polite and professional demeanour. - Flexible to work shifts, including days, nights and weekends. - Strong observational and problem-solving skills. - Basic computer literacy. - Able to work in all weather conditions. - Comfortable with being on feet/standing and/or walking for long periods of time and perform light physical tasks. - Proficiency in record keeping and report writing. - Alert and spatially aware. - Customer focused with a strong knowledge of customer service skills. - Able to demonstrate a strong aptitude for multi-tasking. - Strong communication and influencing skills. - Excellent understanding of access control & CCTV systems. C-Cure, Genetec system. - Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort. - Possess excellent leadership and motivational skills to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style. Now Qualifications & Experience bullet list: - SIA CCTV License Public surveillance – Essential - Previous experience in the Private Security Industry or similar role – Essential - Team leading and incident response – Essential - Emergency First Aid at Work – Desirable - Supervisor/Team Leading Experience – Essential - SIA Door Supervisor or Close Protection License– Desirable - Knowledge or experience in HR proceedings, such as meetings/interviews – Desirable - Experience in working in a high-end mixed-use destination – Desirable - Customer Service Qualification – Desirable - Supervisor/Management qualification – Desirable Now Ideal candidate criteria bullet list: - You must have the right to work in the UK - SIA – CCTV / Door Supervisor License - ACT Awareness SCaN for CCTV Operators - Problem-solving skills - Effective verbal and written communication skills Now Benefits from "Why Work for OCS?": - Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. - Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career. - Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. - Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! - Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific) Now Pay: