CCM Coordinator (CMA or RMA Req'd) - Hybrid

About the Role

Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients. We are seeking a Care Management Medical Coordinator to join our team. This role will support the implementation, monitoring, and evaluation of care plans to ensure high-quality and cost-effective patient care for a designated population. This is a hybrid role based at our headquarters in Durham, combining in-office and remote work for a balanced schedule.

Supportive Work Environment

We provide a collaborative and encouraging atmosphere where your contributions directly enhance patient health and well-being. You'll also have opportunities for professional growth while making a meaningful impact in the lives of those we serve.

Selected Responsibilities

• Partner with primary care providers and interdisciplinary teams to coordinate care across the continuum.
• Educate patients and caregivers on care plans, barriers, and achievable health goals.
• Track and update care plans monthly to ensure alignment with treatment goals.
• Assess patient health using electronic medical records, claims data, and other resources.
• Perform outreach to patients to confirm diagnoses, treatment plans, and identify barriers to care.
• Integrate specialty services such as nutrition, behavioral health, and medication therapy management into care plans.
• Identify and address risks for high utilization through coordination of referrals and supportive services.
• Track hospital and ER visits, ensuring follow-up to maintain continuity of care and reduce readmissions.
• Accurately document care activities in the electronic medical record system.

Requirements

• One of the following certifications: CMA, CCMA, or RMA.
• At least two years of Medical Assistant experience in a primary care environment.

Qualifications

• Strong verbal and written communication.
• Ability to maintain confidentiality and integrity.
• Growth mindset.
• Flexibility and resilience.

Benefits

Our robust benefits package becomes available starting on the first of the month following 30 days of employment.