CCHL Receptionist - Raymond Diehl Tallahassee

General Summary

Assist a fast paced Mortgage office by answering and transferring calls, greeting clients and directing them appropriately. Assist in projects for various departments.

Principal Duties And Responsibilities

• Answer and direct calls to the appropriate staff.
• Welcome and assist clients in a friendly manner.
• Maintain security by following procedures in regard to visitors in the building during regular office hours.
• Verify confidentiality is secure by keeping sensitive information in locked drawers/cabinets.
• Monitor and distribute daily mail, FedEx packages, UPS packages, and courier services to/from office.
• Monitor and replenish break room supplies.
• Monitor organization and cleanliness of reception area, workspaces and break room.
• Aid in processing, closing, and other departments as needed.
• Review Basic Construction to permanent documents:
  • Maintain updated builder records including, but not limited to, general liability insurance, general contractor's licenses, and builder approval/renewal documentation.
  • Aid in obtaining and reviewing construction disclosures required for approval.

Knowledge, Skills And Abilities (KSAs)

• Must be fluent in English.
• Fluent in Spanish a plus.
• Strong knowledge of Microsoft Office Suite.
• Ability to learn new software systems.
• Exhibit the ability to maintain workflow and customer follow-up.
• Must have strong communication skills, verbal, written and listening.
• Must have the ability to maintain highly confidential information.
• Pay attention to detail under tight deadlines or heavy workloads.
• Highly motivated and client-oriented.

Education

• High school diploma or equivalent.
• Minimum of two years of mortgage or administrative assistance experience.
• Knowledge of mortgage software applications.

Working Conditions

• Lobby and open office environment.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Benefits

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EEO/Protected Veterans/Disabled/Drug Free

This job description does not constitute an employment agreement. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.