CCC Customer Service Representative

Responsibilities

• Direct requests and unresolved issues to the designated source.
• Keep records of customer interactions and transactions including inquiries, comments, and complaints.
• Respond promptly to customer’s inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Enter detailed notes obtained by phone calls and emails into ERP system.
• Input service requests with required billing and service information.
• Reassure information is accurate and comprehensive.
• Provide information on existing customer requests by phone, email, and web portals.
• Communicate and coordinate with internal departments (service, sales, distribution).

Requirements

• Highschool Diploma or GED required.
• Knowledge of customer service principles and practices; previous industry experience a plus.
• Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus).
• Ability to type (40+ WPM a plus).
• Knowledge of administrative procedures.
• Numeric, oral and written language applications.
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company.
• Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
• Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions.
• Working conditions are primarily inside an office environment.
• Prolonged periods sitting at a desk and working on a computer.

Benefits

• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability.
• Life insurance-company provided.
• Bonus program eligibility.
• Paid training for field personnel.
• Uniforms provided for field personnel.

Pay

$22/hr