CCBHC Targeted Case Management Specialist

About Us

At Metropolitan Family Services (MFS), we describe our culture in one word: COMMUNITY! Reflected in both our internal culture and the services we provide, community is at the heart of all we do. Since 1857, MFS has empowered families to learn, to earn, to heal, and to thrive. Part mentor, part motivator, part advocate, we are the engine of change that helps families reach their greatest potential and positively impact their communities.

About the Role

We are seeking a Targeted Case Management Specialist to join our Merrionette Park Office. This role focuses on providing community-based case management to CCBHC clients who meet specific high-need criteria.

Responsibilities

• Provides community targeted case management to CCBHC clients who meet at least one of the following criteria:
  • Individuals at high risk of suicide or overdose.
  • Those experiencing an acute crisis episode (needing ongoing crisis stabilization supports).
  • Individuals in critical transitions, such as homelessness or transitioning back to the community from an incarcerated setting (jail or prison).
  • Individuals transitioning from an institutional setting, such as a hospital, nursing facility, or residential treatment center.
  • Clients already enrolled in intensive programs like Assertive Community Treatment (ACT), Community Support Team (CST), or Violence Prevention – CST.
  • Individuals receiving supported housing or supported employment services.
• Gathers information for the IM+CANS identifying medical, social, legal, educational, and housing needs.
• Develops specific goals integrated into the IATP (Individualized Assessment and Treatment Plan) related to identified targeted case management needs.
• Actively leads care planning process that specifies direct care resources to meet physical and psychosocial needs by prioritizing problems and establishing mutually agreed-upon goals.
• Documents care and case management plans and other vital information in the electronic health record after each contact and service.
• Monitors daily alerts for participants entering an emergency room or inpatient hospital processes and other coordinated care interfaces, following up with clients and facilitating post-discharge appointments.
• Participates as assigned in participant education, including development of materials, conducting presentations, or supporting other team members in such efforts.
• Works with multidisciplinary professionals and community agencies to provide a continuum of coordinated care to meet the complex needs of clients.
• Participates in agency and site-based required meetings and trainings.
• Other duties as assigned.

Requirements

• Bachelor’s degree in a human services field or 2+ years' experience in the mental health field, social service, or healthcare setting.
• Must obtain and maintain IM+CANS certification.
• Bilingual in Spanish, preferred.
• Ability to maintain assigned community and home-based services.
• Experience working with diverse client populations with significant behavioral health needs; social service experience is preferred.
• Punctual, reliable, and dependable with the ability to work flexible hours (some evenings and weekends).
• Demonstrated commitment to social justice and advocacy.

Additional Requirements

• Satisfactorily pass all relevant screening and criminal background checks.
• Driving for work required, with transportation of clients preferred in a personally owned vehicle.

Physical Demands

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls.
• Occasionally stand, bend, stretch, stoop, kneel, and crouch.
• Close visual acuity is required to perform activities such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Pay

The average starting salary for this position ranges from $45,000 to $55,000 annually, based on skill and experience level. A $2,500 sign-on bonus is available for first-time employees with MFS ($1,250 on the first paycheck and $1,250 after 6 months of employment).

Benefits

• Medical, dental, and vision coverage.
• Metropolitan Family Services contributions of $2,000 to individual and $4,000 to family HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.
• Additional benefits available for part-time and temporary workers (inquire upon hire).