Catering Supervisor

Catering Supervisor

Department: Catering - 170400

Essential Job Functions

The Catering Supervisor serves as an effective leader for Appalachian State University's Grandview Catering & Events front-of-house staff by utilizing high standards in catering and event execution, employee relations, and management for a diverse team.

Responsibilities

• Being "on the floor" for event service on a daily basis
• Maintaining open and frequent communication with the management team regarding event status, questions, concerns, and new ideas
• Participating in developing and implementing training programs for front-of-house student staff alongside the Assistant Director and Director of Hospitality
• Ensuring timeliness of each event; This includes packing up and departing the kitchen, arrival at the event location, set up, service within the appropriate timeframe, event breakdown
• Monitoring the quality of the product and service provided during the event
• Managing a team of student staff for the successful execution of catered events
• Leading the students by example and be able to delegate tasks with detailed instruction and context as needed before, during and after events
• Forming positive working relationships with coworkers, including students, while remaining professional and respectful at all times
• Serving as a point of contact during events for the event host
• Troubleshooting with excellent customer service and taking action quickly
• Overseeing equipment and workstation clean-up
• Tracking various inventories
• Maintaining awareness of workload balance across the department and be willing to assist as needed with atypical tasks
• Completing industry-recommended certifications such as ServSafe, TIPS, CPR/AED, ALE educational sessions
• Working with the entire Grandview team on other duties as assigned

Knowledge, Skills, & Abilities

• Working knowledge of the food & beverage or hospitality industry gained through 2 years of work experience
• Ability to remain calm and make quick decisions under stressful circumstances
• Patience to guide and supervise student staff that is new to the workforce
• Ability to work during weekends and holidays as needed (including shifts that may exceed 8 hours)
• Ability to hold oneself accountable and can be relied upon to ensure that projects and schedules are maintained
• Ability to be proactive in completing their assigned tasks and strategize to create task lists to delegate to others
• Excellent communication skills to lead and provide support to catering staff
• Showd versatility in working well under high pressure and fast-paced situations, as well as slower days that require proactivity and the ability to stay organized
• Excellent customer service and ability to empathize with clients and staff
• (or willingness to learn) to drive, reverse, and otherwise maneuver a catering vehicle through paved roads, foot traffic paths, and between buildings on campus. Vehicles include a cargo van and box trucks
• Interest in learning from all other positions in the department and willingness to help others

Work Schedule/Hours

Varying schedule based on business needs Must be willing to work a non-traditional 40-hour work week (eligible for additional compensation when applicable) and be flexible as needed Catering employees are required to work special events including, but not limited to: all home football games, University commencement, other large-scale events

Anticipated Hiring Range

$42,177 - $45,760

Closing Date

08/16/2026

To apply, visit https://appstate.peopleadmin.com/postings/55309

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.