Catering Sales Manager | Full-Time | Palm Beach County Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

The Palm Beach County Convention Center is a multi-purpose facility in West Palm Beach, Florida, managed by the Oak View Group. The Center features a 100,000 square-foot exhibit hall, a 22,000 square-foot ballroom, and 21,000 square feet of flexible meeting space, as well as connecting to the 400-room Hilton West Palm Beach.

Responsibilities

• Lead exhibitor catering lifecycle from order coordination through execution.
• Maximize retail revenue through creative sales programming.
• Pursue and develop small group, short-term, single-day, and pop-up catering business.
• Prepare written proposals, evaluate business value of prospective events and clients, and initiate contractual arrangements.
• Oversee the full sales process from inquiry through booking, ensuring client needs are met with professionalism and creativity.
• Achieve established sales goals and objectives.
• Negotiate, author, and submit finalized contracts and BEOs to clients and internal staff.
• Prepare sales folders, sales kits, and client correspondence.
• Ensure all required documentation is received from clients in a timely manner.
• Verify payments are received according to contracted schedules and follow up on outstanding balances.
• Enter and maintain complete and accurate information in the booking system.
• Communicate daily with F&B, culinary, catering, and operations staff regarding client needs and expectations.
• Assist with post-event follow-up to ensure all guest experience issues have been addressed.
• Build and maintain relationships with key decision-makers and influencers through professional, courteous, and ethical interaction.
• Independently source and pursue outside networking opportunities through industry resources, community events, and prospect-facing special events.
• Maintain client database and conduct consistent follow-up via in-person, phone, email, and other channels.
• Respond to all leads within OVG standards response time requirements.

Qualifications

• Associate’s degree or equivalent experience preferred.
• 3-5 years of experience in hospitality, catering, event coordination, or sales support preferred.
• Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development.
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, and email); working knowledge of POS systems.
• Ability to work a varied schedule, which may include weekends and evenings, as required to ensure an outcome.
• Ability to adhere to a high standard of business etiquette and professional verbal and written communication.
• Ability to consistently represent the company in a professional, positive, and knowledgeable manner.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.

Pay

This role pays an annual salary range of $55,000-$60,000.

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)