Catering Sales Manager

About the Role

We are looking for a Catering Sales Manager to oversee all catering efforts in our Nevada and Arizona Markets. This is the perfect role for someone who enjoys preparing quality food, working within a team, taking ownership of their responsibilities, and loves making customers experience Mo’ Bettah.

Core Values

At Mo’ Bettahs, we cherish our core values: Kuleana (Responsibility), Ho’okipa (Hospitality and Aloha), Ho’okuku (Competitiveness), Mo’omeheu (Culture), Miki’oi (Fine Craftsmanship), and Pono (Righteousness). These values embody the qualities of an ideal team player: hunger, kindness, energy, humility, and selflessness. We believe in taking responsibility for our actions, celebrating our unique Hawaiian culture, providing personable service, striving for excellence, and paying attention to detail.

What You'll Do

• Serve as the first point of contact for all catering inquiries for the restaurants in your district
• Respond promptly to inbound calls, emails, and online submissions to assist guests with catering orders
• Provide detailed information about our catering menu, pricing, and service options while embodying the Aloha spirit
• Answer customer questions, make recommendations, and upsell catering packages when appropriate
• Process and confirm all catering orders with accuracy, ensuring all necessary details (guest count, dietary needs, delivery/pickup times, etc.) are recorded correctly
• Coordinate order and delivery fulfillment with at your Mo’ Bettahs location
• Communicate effectively with your general manager and the team to ensure timely preparation and delivery
• Proactively follow up with customers to confirm details, provide updates, and ensure satisfaction
• Maintain a catering order log and track key performance indicators such as order volume, customer feedback, and repeat business
• Work closely with each restaurants leadership to optimize the catering process
• Identify opportunities to improve efficiency and guest experience
• Assist in resolving any issues related to catering orders, ensuring a positive outcome for the customer

What You'll Need

• At least 18 years old
• Must be authorized to work in the US
• Must have a valid driver's license
• Restaurant experience preferred
• Available to work Monday-Sunday
• Basic experience with computers, i.e. Microsoft Suite, email, iPad
• Ability to travel 50% of the time

Working Conditions

• Position requires qualified individuals to see, hear and speak (verbally and audibly)
• Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 30 pounds, bend, stoop and kneel
• May be required to work outside in various weather conditions
• May be required to work on a computer for extended periods of time, including viewing the screen, using a mouse, manipulating a keyboard with hands, and reaching with arms
• May be asked to drive or travel by car, air, or other transportation for business purposes
• Must be able to function effectively in a fast-paced working environment
• Must be able to report to work responsive, free from sedatives, and in a non-sedative state
• Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the job's essential functions
• Natural and regular stressors occur on the job