Catering Sales Manager

About the role

The Catering Sales Manager is responsible for providing exemplary service to Hotel clients with a focus on team achievement of revenue for the hotel to meet and exceed metrics. They will work with group and event clients to finalize event details, maximize meeting space and food and beverage products and services, manage room blocks and rooming lists, and coordinate the critical communications of the group needs between key departments on behalf of the sales team.

Responsibilities

• Communicates with internal and external clients including telephone calls, emails, and hotel visits, prepares and distributes BEO to share clients' needs and expectations regarding upcoming groups and events at the hotel.
• Counsels and meets with clients at the hotel to finalize event or group details.
• Works closely with all operational departments, including banquets, culinary, and front office on event execution requirements and service delivery.
• Works with hotel Property Management System (PEP), hotel Customer Relationship Management system (Salesforce/Delphi.fdc) and uses other tools (Microsoft Outlook, Word and Excel) to monitor room blocks and rooming lists, generate group member status reports, event orders, group resumes and billing for groups and events.
• Works with outside vendors, including audio/visual production partners, and group vendors to ensure client satisfaction.
• Utilizes creativity and culinary and event planning skills, learned or trained, to properly suggest event setup and menu solutions for clients within property-targeted budgets.
• Participates in daily, and weekly status meetings as required, and generates revenue forecast reports and details of upcoming events.

Requirements

• 2+ years of sales experience in hotel sales, or catering.
• Bachelor’s degree (Hospitality or Hotel/Restaurant preferred); or four years equivalent experience and/or training, Hospitality or Hotel/Restaurant preferred.
• Experience in managing/using sales automation (Delphi.fdc preferred) & PMS systems preferred.
• Current Drivers’ License.
• TIPS certification is desired, but not required.

Qualifications

• Diverse hospitality background.
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive compensation
• Professional development and growth
• Paid personal and vacation time
• Company-sponsored medical plans including health insurance, dental, vision, life, 401k retirement plan
• Go Hilton Team Member Travel Program

Pay

$62,000 - $72,000

Schedule

Full-time