Catering Sales Manager

About the role

The Catering Sales Manager will work within the Catering Operations of the Food & Beverage department. She/he will assist our Director of Catering Sales and will be in charge during their absence. We are looking for someone professional who shows ownership in the future role. Also, who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Team.

Key Duties/Responsibilities

• Answer questions about menu items regarding the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Works in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Calls with catering clients and represents the Club, conducts follow-up phone calls.
• Maintains customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintains daily, well-documented sales information, resulting in superior accounting service and increased revenues.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner.
• Collaborates with other departments regarding client requests regarding the BEO process.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
• Communicates openly and honestly with all others in the organization.
• Does not expose customers to internal disagreements.
• Solves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Communicates needs promptly and efficiently.
• Participates actively in the department team and all staff meetings.
• Stays informed by reading all communications from the F&B Director and Director of Catering Sales.
• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes the initiative to identify, report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co-workers, serves as a role model and leads by example.
• Always maintains a professional appearance.

Skills/Qualifications

• At least two years experience in catering operations experience.
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exceptional organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• Must be available to work nights, weekends, and Holidays.

About Country Club Of Roswell

The private Country Club of Roswell is located among rolling hills, lakes, and streams in the 700-home upscale housing development of Willow Springs, just outside Alpharetta. Established in 1973, our vibrant facility offers a beautiful oasis in a busy metropolitan area. The North Atlanta suburbs have experienced strong population growth, attracting many young families to the club. Our members are fully invested in having an enjoyable club experience and can do so through our multitude of programs and social events, 18-hole championship golf course, 13 tennis courts, aquatic center with 3 pools, recently updated kids room, and grand ballroom, and great fitness and dining facilities. The Country Club of Roswell boasts the largest and longest-running Pro-Am in the south, as well as the largest number of clay courts outside the Atlanta perimeter. We are home to the Goldrush Member-Guest tournament, which was rated by Golf Digest as the best Member-Guest in the state of Georgia.