Catering Operations Manager

Primary Duties & Responsibilities

• Lead and oversee all aspects of catering event execution, ensuring events are delivered according to client expectations and company standards.
• Direct and supervise event staff, providing guidance, support, and real-time problem-solving throughout event operations.
• Congduct pre-event reviews with team members to confirm event details, service expectations, staffing assignments, food presentation standards, and safety requirements.
• Ensure proper food handling, transportation, storage, service, and distribution in compliance with company policies and health regulations.
• Monitor event timelines and service flow to ensure seamless guest experiences.
• Cookordinate with culinary, logistics, sales, and operations teams to ensure event readiness and successful execution.
• Daily inspection of event setups, food presentation, equipment, and service areas to maintain quality and operational standards.
• Periodically evaluate units’ equipment for repairs and maintenance, schedules for service.
• Address guest concerns, service challenges, and last-minute event changes professionally and effectively.
• Ensure compliance with all food safety, sanitation, workplace safety, and company policies.
• Manage event labor, supplies, and resources efficiently while maintaining service excellence.
• Complete post-event evaluations, documenting successes, opportunities, and operational improvements.
• Assist in recruiting, training, coaching, and developing catering team members.
• Promote a culture of teamwork, accountability, safety, and exceptional customer service.
• Ensures compliance with all food safety, sanitation, workplace safety, and company operational standards during catering events.
• Reviews event requirements, staffing levels, equipment, and product needs to ensure successful event execution and service delivery.
• Cookordinates and monitors the availability, transportation, and distribution of food, beverages, equipment, and event supplies.
• Maintains accurate event documentation, labor records, and operational reports related to event execution and service performance.
• As requested by management, prepares and submits event summaries, operational reports, and makes recommendations for process improvements and enhanced guest experiences.

Qualification Requirements

• Ability to follow and support operational standards, ensuring consistency and quality across assigned events and team activities.
• Good operational awareness to coordinate multiple event tasks while maintaining service and quality standards.
• Effective leadership skills to guide, support, and provide day-to-day direction to team members.
• Well organized and dependable to prioritize tasks, stay on schedule, and assist with delegating work as needed.
• Proficient in managing multiple priorities in a fast-paced environment while remaining calm, flexible, and service focused.
• Sound problem-solving and decision-making skills, ability to address routine issues and escalate more complex concerns when appropriate.
• Strong interpersonal and communication skills to work effectively with team members, guests, and internal partners.
• Excellent attention to detail with the ability to stay focused on day-to-day execution while understanding overall event goals.
• Ability to analyze performance and provide clear, constructive feedback, including sharing insights and recommendations with leadership.
• Proficient in computer systems and software used for event planning and operations.
• Working knowledge of health, safety, sanitation, and alcohol service standards and regulations.
• Flexibility to work evenings, weekends, and holidays as required by business needs.