CATERING OPERATIONS MANAGER

Job Summary

The Catering Operations Manager is responsible for supporting the seamless execution of catering and executive dining services. This role serves as a critical liaison between Rapport and Restaurant Associates (RA), ensuring clear communication, accurate order management, and flawless delivery of services for senior leadership and C-suite level engagements.

Key Responsibilities

• Catering & Event Coordination
• Build, manage, and maintain all catering orders within the booking platform (e.g., Book It)
• Review and validate all Banquet Event Orders (BEOs) prior to execution
• Cook up and coordinate directly with Restaurant Associates (RA) on all catering needs, ensuring alignment with service standards and expectations
• Serve as the primary point of contact for all catering-related logistics between Rapport and RA
• Executive Dining Partnership
• Partner directly with the Executive Liaison to support all executive dining operations on the 8th floor
• Translate verbal or informal requests into clear, professional written communication for internal and external partners
• Provide administrative and technological support to ensure efficient planning and execution of executive-level meetings and dining services
• Financial & Quality Control
• Audit catering orders and invoices for pricing accuracy and consistency
• Ensure transparency and adherence to agreed-upon pricing structures
• Identify and resolve discrepancies proactively with RA and internal stakeholders
• Communication & Stakeholder Management
• Act as a liaison between Rapport, RA, and key stakeholders to ensure seamless service delivery
• Maintain clear, timely, and professional communication across all parties
• Reinforce the established service model, ensuring all catering requests are routed and managed appropriately
• Operational Excellence
• Uphold and reinforce SOPs related to executive dining and catering services
• Identify opportunities to improve processes, communication flow, and service delivery
• Support consistency in presentation, service standards, and execution across all events

Preferred Qualifications

• 3–5+ years of experience in catering, conference services, hospitality, or executive dining environments
• Strong experience managing catering orders, BEOs, and event logistics
• Exceptional attention to detail with a strong focus on accuracy (especially in pricing and order management)
• Excellent written and verbal communication skills; ability to translate informal direction into professional communication
• Proficiency in event management or reservation systems (e.g., Book It, Momentous, Delphi, etc.) preferred
• Strong organizational and time management skills with the ability to manage multiple priorities
• Proven ability to work with cross-functional teams and external partners

Key Competencies

• Detail-oriented and highly organized
• Strong financial and operational acumen
• Proactive problem-solver
• High level of professionalism and discretion (experience supporting executive-level clients preferred)
• Ability to influence and coordinate without direct authority
• Service-driven mindset with a focus on delivering a seamless, high-touch experience

Company Information

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Become a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.